Frequently asked questions

You can conduct a price simulation using the search engine or consult the page for the hotel in which you wish to book your stay to find out the room rates.

It depends on the type of payment.

If, when you enter in your card information, it says “Online payment,” that means your card will be debited immediately.

If it says “Guaranteed booking,” it means that your card will simply be used to guarantee your booking, and that you will pay when you arrive at the hotel, using the payment method of your choice.

Our terms of sale are displayed before your booking is confirmed. Find them at the following link: General Terms of Sale.

Simply search for the hotel and select the dates of your stay, using the “search” feature.

The available rooms and their rates will be displayed.

 

The parking situation is different for each hotel.

All the necessary information can be found on the hotel description page.

If you would like more information about the availability of parking, please call the hotel directly during reception opening hours.

You are free to bring your pet with you.

The rates and conditions depend on the country where the hotel is located.

Most of our hotels have baby cots available from reception upon request.

We invite you to contact the hotel you want to book directly during reception opening hours.

The number you are given after completing your booking guarantees that the booking has been confirmed and recorded.

You will see this number on your booking confirmation, which you can find:

• In your inbox: A confirmation email will be sent to the address you provided within 24 hours of booking
• In your hotel-bb.com account: the confirmation will appear as soon as you log in.

If the hotel and the booking are eligible for remote check-in, you will receive an email 48 hours before your stay begins explaining how to complete the remote check-in. You can complete your remote check-in any time after 2:00 P.M. on the day of your arrival.

You can reserve up to 9 of each type of room available and up to a 20-night stay, subject to availability at the hotel you have selected.

Need more? Please select the country in which you are traveling at the top of the page to find the answer to your question.

It is best to start by reading the cancellation policy for your booking to confirm whether or not it can be cancelled or modified.



Your stay will be billed subject to the cancellation policy for your booking, which can be found in your confirmation email and in the “My bookings” section of your customer account.

We invite you to visit the hotel description page or contact the hotel directly during the reception opening hours.

At B&B Hotels we offer you two types of rates:

• Refundable or flexible. This rate allows changes and cancellations until 6:00 p.m. (local hotel time) of the previous day of arrival.
• Non refundable. If you make your reservation with a minimum advance, you can benefit from this rate that has special conditions. The reservation of this rate implies immediate payment via credit / debit card and does not accept changes or cancellations.

You can make an online booking at any time. However, for a same-night booking, your online booking must be completed before midnight.

To guarantee your security and ensure privacy, our website uses SSL encryption. When your data is transferred online, the information provided in various forms is automatically encrypted.

The SSL (Secure Socket Layer) encryption system automatically codes the data before it is sent across the internet. It is only decrypted when it arrives on our server.

SSL is the most common, most reliable solution.

To check whether your browser is compatible, simply look for an icon of a key or a padlock in the URL bar.

It is best to start by reading your booking’s cancellation policy.



If you wish to cancel or modify your booking, you can contact the hotel directly before the deadline indicated in your cancellation policy. Make sure to mention that your booking was made online. You can also cancel your booking online in the “My bookings” section, if you have an account or have your confirmation number on hand.

Please double check the payment information and all other information you provided.

If it is a technical issue, please accept our apologies!

To obtain your booking number, you can contact the hotel directly.

You can also ask the hotel to resend the confirmation number to you if you have lost it.

Enter the name of your destination into the search bar or click on “Find a hotel on the map,” below the search bar on the website’s welcome page.

You can find your booking number:

• In the confirmation email that was sent to your inbox. A confirmation email was sent to the email address you used to book within 24 hours of booking.
• By logging in to your hotel-bb.com customer account, in the section: My bookings

You can also contact the hotel you booked your stay at directly (make sure to mention that you made your booking online.)

To book a room, enter your destination, travel dates, number of rooms, and number of guests into the search bar, then click “Search.”

You can also discover the destinations of the moment on our website’s home page.

You will receive personalized attention 24 hours a day, any day of the week, you can call the telephone number of the hotel directly or call our reservation center: +33 02 98 337 529.

You can book online and cancel or modify your reservation directly with the hotel, for this you must indicate that the reservation was made through the web.

Click on the following link to see the conditions of use of the free WiFi service at B&B Hotels España y Portugal >> LINK

You can extend your stay, always subject to hotel availability for the requested dates:

• From your account at www.hotelbb.com, in the "my reservations" section you can find the reservation you want to expand, select and extend your reservation.
• Directly with the hotel reception selected before and during your stay before 12:00 noon on the day of departure.
• Or through our reservation center on the phone: +34 900 533 147

Breakfast hours vary depending on the hotel. You can view the breakfast hours on the overview page of the hotel in question.

Simply request it from our hotel managers and, upon payment of the necessary add-on charge, you’ll have access to the breakfast room.

If your room booking includes the designation “breakfast included”, then there’s no need to book your breakfast, as it’s already included in the price of your stay.

By simply submitting a request to our hotel managers, you can extend your stay, during reception’s business hours, when you arrive to check in, or prior to your initial departure date.

If you’re not within the hotel property, you can also contact the hotel directly using the contact details you’ll find on its overview page.

This extension will only be possible, of course, if the hotel has availability for your desired dates.

Simply visit our website and look for the “My Account > My space and login settings”, and there, you’ll be able to change your various contact details.

We invite you to get in direct contact with the hotel you stayed in during reception’s business hours or to use our contact form.

Log on by clicking on the “My Account” tab, then on “My Bookings”. You’ll then be able to access all your previous bookings as well as bookings in progress and to come.

Visit hotel-bb.com and click on “My account”, “Log on”, then “I forgot my password”.

Then, you’ll just need to enter your e-mail address and follow the instructions to create your new password.

B&me CLUB is the loyalty program of B&B HOTELS. Earn 100pts for each night spent in one of our hotels in Austria, Belgium, France, Germany, Hungary, Italy, Portugal, Spain and Switzerland.

You will always get the best price guaranteed :

- 10% discount on standard and event rates.

- 5% discount on promotional rates and

- 10% discount on breakfast.

From 300 points, you can order one breakfast, or two breakfasts from 500 points. You prefer to wait a little to treat yourself to a stay? From 1000 points, you can order a CLUB voucher for one night, worth 60€. 

Signing up for the B&B HOTELS CLUB rewards program is very easy: you can sign up online by clicking here or if you prefer, you can sign up at the front desk of the hotel of your choice.

The annual fee is 39€

Simply click on “My account” and then “sign in” to access your personal account.

The program is individual and personal. Only the room where the member will be staying is eligible to earn loyalty points.

Simply log in to your personal space - on our website or in our application - to access your loyalty area.

You will then be able to convert your CLUB points into a voucher. Once the voucher has been created, you can use it the following day for a booking. To use it online, you will need to enter the voucher code in the field provided.

Once you have accumulated 1000 CLUB points, you can request a voucher for a maximum value of 60 € that you may use to book your stay in one of our B&B HOTELS in Austria, Belgium, France, Germany, Hungary, Italy, Portugal, Slovenia, Spain and Switzerland. It is not possible to use the same voucher for several stays and the voucher is not fractionable on more night (even if the value is less than 60€). If the price of the stay (including breakfast) exceeds the 60 € threshold, you will have to pay the remaining balance. It is not possible to use two different vouchers on the same booking.

Yes, the voucher is not nominative. So you can offer it to the person of your choice.

Registration to the B&me CLUB is valid for 12 months. Once expired, you can renew your loyalty card during the following month. Please note: if you do not renew your subscription up to 30 days after the expiration date, you will lose your benefits and the balance of your points will be cancelled.

Each night spent in one of our hotels in Austria, Belgium, France, Germany, Hungary, Italy, Portugal, Spain and Switzerland earns you 100 points per night, regardless of the rate chosen (standard or promotional) and for any type of room.

The B&me CLUB program is totally paperless. To enjoy its many benefits, simply sign up by clicking here.