Frequently asked questions: Portugal

The payment of refundable rate reservations can be made directly at check-in by cash or credit / debit card. For the non refundable rate the amount of the reservation will be charged directly and immediately on the guarantee card provided.

You can find a list with all the addresses and contact numbers of our hotels if you click on the following link >> WEB LINK

All B&B Hotels Portugal offer free hot drinks service 24/7, high speed WiFi network and 24 hours personalised customer service at our reception.

The procedure to follow in order to book in our hotels through www.hotel-bb.com is simple:

• Search your hotel, then select the guests, the room type, the rate and the additional services.
• Provide a credit / debit card to guarantee your reservation and finalize your reservation (American Express and Diners Club cards are not accepted).
• At the end of your reservation you will receive a confirmation by email, if you do not receive it, you can contact us at our email esp-info@hotelbb.com or call us by phone +34 902 02 31 20

At B&B Hotels Portugal, we adapt to your needs and offer you special rates for your company or groups, with special conditions. For more information please contact us here  https://www.hotel-bb.com/es/ayuda-contacto/formulario-contacto/espana

You can find our general conditions by clicking on this link: General Terms and Conditions of Sale

We can offer you the invoice for your stay once you check in to our hotel, we can also send the same by email at any time.

In general, the check-in at our hotels is made from 14:00 hrs. on the day of arrival and the check-out can be done until 12:00 hrs. on the day of departure. If you need it, you can leave your luggage in our lockers for free. In case you want to extend your check out you can also hire the late check out service (please ask for prices and conditions)

To personalize and complete your stay at B&B Hotels Portugal you have the possibility to include: babycot, extra beds, breakfast, parking, late check out and Tesla chargers (not available in all hotels). For any special request do not hesitate to contact the hotel. All these extras are subject to availability and must be confirmed by the chosen hotel

If you already have an account on our website, you must log in to your account by clicking on "My Account" and you will be able to check all your reservations, then you can access each one and modify or cancel those reservations whose conditions allow it to do so. If you do not have an account yet on our website, you can create a free account easily.

The procedure to follow in order to book in our hotels through www.hotel-bb.com is simple: Search your hotel, then select the guests, the room type, the rate and the additional services.

Provide a credit / debit card to guarantee your reservation and finalize your reservation (American Express and Diners Club cards are not accepted).

At the end of your reservation you will receive a confirmation by email, if you do not receive it, you can contact us at our email esp-info@hotelbb.com or call us by phone +34 902 02 31 20

The reservation can be made:

• By phone, calling our reservation center: +34 902 02 31 20 or directly with the chosen hotel. For this you can find a list with all the contacts in this link LINK.
• By https://www.hotel-bb.com/en/help-contact/contact-form/spain
• Through our website: www.hotel-bb.com, in only 4 steps: In the search bar you have to fill in the destination or name of the establishment, date of entry, date of departure, number of rooms, number of adults and children that will occupy the room and click on the "search" button.

STEP 1 - Rooms and Prices: Select the room and the desired rate.

STEP 2 - Options: Include extras or special requests to the hotel.

STEP 3 - Personal Details. Include customer data In this case you can fill in the form to create an account profile in B & B Hotels or access the profile already created.

STEP 4 - Payment. Fill in the details of the bank card you will use as payment / guarantee of your reservation (American Express and Diners Club cards are not accepted). After the reservation you will be shown the number of your reservation and you will receive a confirmation email.

That's right, we can not register and guarantee your reservation unless you enter your credit card information. However, all bank information will be encrypted in SSL format. We accept any credit or debit card, except American Express or Diners Club.

On our website you can view, modify or cancel the reservations you have made through the web. If the reservation has been made directly with the hotel or through our reservation center, the cancellation or modification must be done in the same way.

In the case of not finding an online solution to your problem, notify the hotel reception as soon as possible and we will do everything possible to resolve it in the fastest way.

You can find a list with all the addresses and contact numbers of our hotels if you click on the following link >> WEB LINK

The payment of refundable rate reservations can be made directly at check-in by cash or credit / debit card.

For the non refundable rate the amount of the reservation will be charged directly and immediately on the guarantee card provided.

Enter the destination in the search bar or click directly on one of the links "Around me for tonight" or "Find a hotel on the map" on the main page.

You can find your reservation number that you have made online:

• In the confirmation email you will receive once the reservation is completed.
• In your account at hotel-bb.com, you must log in with your passwords and access the "my reservations" section.
• By contacting directly the hotel you have booked (remember to indicate that this reservation was made on the website www.hotel-bb.com)

There is no time limit to make an online reservation, in fact you can do it as long as the web shows you availability.

Once the reservation is finished you will receive a confirmation email, if you do not receive it, you can contact us by email esp-info@hotelbb.com or by phone +34 902 02 31 20

You can find our conditions of sale in the confirmation of your reservation. You can also find them in the following link: General Terms and Conditions of Sale

In the case of non-refundable rates, the charge is made to the card provided at the time of confirmation of the reservation. In the case of reimbursable rates, the credit card details remain as guarantee for the reservation and, unless special conditions apply, you can pay on arrival at the hotel in cash or by bank card (except American Express or Diners Club) .

If the hotel allows access with pets, a supplement must be paid. Please better get in contact with the chosen hotel in order to have all the information on this issue.

For reservations of more than 4 rooms and / or more than 7 days of stay, the hotel reserves the right to charge one night as a guarantee and / or apply special conditions. For this type of reservations it is convenient to make the reservation directly with the chosen hotel.

To personalize and complete your stay at B&B Hotels Portugal you have the possibility to include: babycot, extra beds, breakfast, parking, late check out and Tesla chargers (not available in all hotels). For any special request do not hesitate to contact the hotel. All these extras are subject to availability and must be confirmed by the chosen hotel.

>All B&B Hotels in Spain and Portugal offer free hot drinks service 24/7, high speed WiFi network and 24 hours personalised customer service at our reception.

You can effectively include breakfast at any time, for this you must contact the chosen hotel.

Most of our hotels offer a full breakfast buffet, you can check the schedule in the file card of each hotel.

If you already have an account on our website, you must log in to your account by clicking on "My Account" and you will be able to check all your reservations, then you can access each one and modify or cancel those reservations whose conditions allow it to do so.

If you do not have an account yet on our website, you can create a free account very easily.

Simply access your account on our website and make the changes in the "my account" section.

To recover your access data, you must start the process in the "forgotten password" section, enter the email you have used in your registration and you will receive a new password by email shortly.

If you have made online reservations, you can find them in the "my reservations" menu.

If you have made your reservation on our website, after your stay you will receive a satisfaction survey, so you can assess your stay. Your response will be displayed on our website within 3 days after we receive it (after the moderation of B&B Hotels Portugal)

As a B&me member you will have preferential treatment and therefore priority access to room upgrades, but remember that this is subject to hotel availability at the time of your stay.

B&me CLUB is a subscription aimed primarily at business customers who make numerous stays at B&B HOTELS. The B&me loyalty program, completely free of charge, is created to reward all customers who book on hotelbb.com and/or through the B&B HOTELS app. The customer can be a member of both, but it is important to know that the advantages of the 2 programs are not cumulative. Each time an online booking is made , the B&me CLUB member must decide which program is more convenient to use according to the advantage he/she wants to enjoy, for example, by choosing a B&me rate, the B&me CLUB member does not accumulate points and cannot enjoy breakfast with the B&me CLUB rate.

Relax, because as a B&me member you will have preferential late check-out*, i.e. you will be able to leave your room from 2 pm (standard check-out at 12 noon). *As long as occupancy permits.

This is an advantage that will be very useful for you. As a B&me member you will have preferential access* to your room before the standard check-in time for all guests, set at 2pm. *As long as occupancy permits.

No. The bottle of water is a welcome gift with every stay you make as a B&me member.

No, a B&me breakfast voucher can only be used once per email address. If the voucher is not used within 3 months, it will no longer be usable.

The voucher remains available until it expires. It is valid for 3 months.

No, the voucher is digital and can only be used when booking on hotelbb.com or on the B&B HOTELS app.

No, only he can use it.

No, this benefit is only granted once when you register as a member, but you will be able to enjoy many other advantages that you already know and others that we want to surprise you with.

You will receive the coupon by mail, but you can check it in your B&me account on our website. If you have any questions, you can also contact customer service through the "Contact Form" section of our website here https://www.hotel-bb.com/en/help-contact/contact-form/spain

When you register in the B&me program through hotelbb-com, you receive by email your member number in the email confirming the creation of your account. However, you will be able to see the details in the private customer area when you identify yourself with your credentials. If you register through the B&B HOTELS app, when you identify yourself with your user credentials you will see on the main screen your member number, which always begins with BME. Remember that you can enjoy all the advantages and hundreds of surprises whenever you make your reservations via web (hotelbb.com) or app (excluding reservations made physically at the reception of any hotel or by phone).

To become a B&me member it is necessary to create an account in the online store (either through hotelbb.com or through the app) and finally accept the conditions of the B&me program. If you already have an online account, you will only need to identify yourself and accept the conditions of the B&me program.

Just for registering as a B&me member you will have access to advantages in each of your bookings in any of our hotels in Spain and Portugal:

-B&me rate at newly opened B&B HOTELS: with prices limited to 50€ per night.

-Welcome gift: free bottle of water for members in each reservation through hotelbb.com.

-Room upgrade: B&me members in their online bookings through hotelbb.com identified as a member, will have preferential access to a room upgrade within the same room category selected by the member, being always subject to the availability of the hotel booked at the arrival of the client at the hotel (check in).

-Early check in: B&me members in their online reservations through hotelbb.com identified as a member, will have preferential access to early check in upon arrival at the hotel, always subject to hotel availability.

-Late check out: B&me members in their online reservations through hotelbb.com identified as a member, will have preferential access to late check out at hotel check out, always subject to hotel availability (until 13h).

- Free breakfast coupon: from the second reservation as a member. And many more surprises and exclusive advantages!

B&me is the free online loyalty program that B&B HOTELS has created in order to reward the loyalty of the customer who makes reservations on hotelbb.com or through the B&B HOTELS app.

By being part of the program, you get a series of exclusive benefits that allow you to live a personalized experience at B&B HOTELS hotels.