Frequently asked questions: Germany

Children under 14 years of age must be supervised by an adult guest at all times during their stay at the B&B Hotel. Children between the ages of 14 and 17 require the written permission of their parents and the consent of the hotel manager.

If you have not checked in online or the reception is not staffed when you arrive, there is a check-in machine on site at the entrance of all our B&B hotels where you can obtain your room code with your booking details, make the payment and then access your room.

Your entertainment is provided by Sky-TV at no extra cost, plus more than 15 other channels. However, Sky programmes vary from hotel to hotel. Please contact the respective hotel for special requests regarding the programs.

Free parking is available in almost all B&B hotels. If it is not possible, we have negotiated cheaper rates for you. Please see the hotel pages for further details.

Yes! Pets do not have to stay outside with us and are welcome under your supervision for a minimal extra charge.

You will find this information on the respective hotel page. The check-in and check-out times are the same in all hotels:

Earliest check-in is at 3 pm

Latest check-out is at noon 

Which requests do I address to the B&B Hotels via the contact form?

If you have booked your stay online via www.hotel-bb.com or the B&B HOTELS App, you will receive an invitation to the online check-in by e-mail 48 hours before arrival. The condition for online check-in is that you pay for your stay online immediately. The online check-in invitation will take you directly to the online payment process. Payment is to be made by credit card (American Express, MasterCard, Visa, Maestro or PayPal). After successful online payment, check-in is automatic on the day of arrival and you will receive either an SMS or e-mail with the room number and the corresponding access code from around 2 pm.

You will receive a confirmation e-mail after the booking is completed. If this is not the case, please contact the respective hotel. The contact details can be found on the corresponding hotel page.

In case of non-refundable rates, payment is made at the time of booking confirmation using the bank card provided. In case of guaranteed rates that are refundable, the bank card data serves as security for the booking. If no special conditions apply, the booking can be paid in cash or by bank card (except American Express or Diners Club) on arrival at the hotel. 

To personalise and complete your stay at B&B Hotels, you can add the following services: Breakfast, business package, pets and parking. You are welcome to contact the hotel for special requests. All additional services are subject to availability and must be confirmed by the hotel of your choice.

B&B Hotels in Germany adapt to your needs and offer companies or groups special rates with special conditions. For further information please send an e-mail to leisuresales_de@hotel.bb.com.

You can access our general terms and conditions by clicking on this link: terms and conditions

We can issue an invoice for your stay when you check in at the hotel.

An overview of all B&B Hotels in Germany can be found here.
 

If you arrive after 7pm, please contact the respective hotel beforehand and guarantee your booking by providing a credit card. If you guarantee your booking by credit card or by bank transfer, your reservation will be maintained after 7pm.

The B&B Hotels accept cash in euros, vouchers, EC and Maestro cards and the following credit cards: Visa, Mastercard, American Express.

Generally a credit card is required, but you can contact the hotel in advance and ask for advance payment.

The costs for cancellations and no-shows can be found in our AGBs.

The cancellation conditions for trade fair and event periods as well as early booking rates can be found in our General Terms and Conditions..

The conditions for rebooking and cancellation can be found in our AGBs.

With the simple (standard) reservation, you are guaranteed a reservation until 7pm on the day of arrival. If you want to arrive later, please choose the guaranteed reservation - then you can arrive at any time. Important: The reservation must be guaranteed with your credit card. A guaranteed reservation can be cancelled free of charge until 7pm on the day of arrival. You can find further information in our AGBs.

All B&B Hotels have barrier-free rooms

No. Unfortunately we are not allowed to put additional beds in the rooms for insurance and safety reasons.

The family rooms for 4 persons can accommodate up to 1 adult and 3 children, 2 adults and 2 children or 3 adults and 1 child up to and including 17 years.

You can choose between single, double and family rooms (for 3 or 4 persons). Furthermore, barrier-free rooms are also available in every B&B Hotel. All rooms are equipped with adjustable air conditioning, soundproof windows, TV incl. Sky, WLAN, a workstation with seating and a bathroom with shower and toilet.

You can send us your general inquiries at any time using the contact form. If you have any questions about reservations or specific questions about a hotel, please contact the hotel directly.

The contact details of a B&B hotel can be found on the respective hotel page.

When checking in at the reception or at the check-in machine, each guest receives a 6-digit access code, which must be entered at the room door.

At our check-in machines you can check in quickly and conveniently with your credit card or reservation number. You have not made a reservation? At our check-in machines you can also easily book a room. All you need is a credit or Maestro/EC card.

In just a few steps you are online for free. All you need is a WLAN-enabled laptop and a mobile phone. You will find detailed instructions in every B&B hotel room. Important: Unfortunately, it is not possible to send e-mails via Outlook or similar programmes. Unfortunately, for security reasons, it is not possible to send e-mails via port 25.

Your entertainment is provided by Sky-TV at no extra cost, plus more than 15 other channels. However, Sky programmes vary from hotel to hotel. Please contact the respective hotel for special requests regarding the programs.

In many B&B hotels it is also possible to have breakfast without overnight stay. Please inform the hotel in advance.

The B&B breakfast buffet costs only 12,90 € for adults or 5,90 € for children up to 12 years and you can access as often as you like.

In addition to the B&B breakfast buffet, you can choose from a wide range of beverages and snacks in our vending machines in the hotel lobby.
 

You can book and take advantage of the B&B breakfast buffet at any time on site at the hotel.

There is no check-out needed in our hotels. The departure times of the B&B hotels can be found on the respective hotel pages. Here you will find an overview of all B&B Hotels in Germany.

Most of our hotels offer a comprehensive breakfast buffet. You can see the times on the hotel page. Here you will find an overview of all hotels.

In just a few steps you are online for free. All you need is a WLAN-enabled laptop and a mobile phone. You will find the exact instructions on every B&B hotel room. Important: Sending e-mails via Outlook or similar. programs is unfortunately not possible via port 25 for security reasons.

If you made your booking through our website, you will receive a satisfaction survey after your stay to evaluate your stay. Within 3 days of receipt, your answers will be displayed on our website.

To receive your access data, click on "Forgotten password" and enter the e-mail address you used when you registered. You will receive a new password by e-mail shortly.

Simply log in to your account and make the changes in the "My Account" section.

If you have made the bookings online, you will find them under the menu item "My bookings".

If you have selected a cancelable rate, you are of course free to cancel your original booking, register and then re-book the membership rate.

Unfortunately, it is not possible to apply the discount retrospectively to an existing booking. However, you are welcome to use the discount for your next trip.

You can unsubscribe from our B&me program with one click. To do this, please log in to your profile on our website, go to Settings in the top right-hand corner and click on "Unsubscribe". You will then no longer receive newsletters and will no longer benefit from special offers. Please note that the breakfast voucher will also no longer be redeemable

You can be both: A member of the B&me CLUB and a B&me member. However, the benefits of club membership and the B&me program cannot be combined. For example, if you use the B&me special opening rate, no points will be credited for this. If you book a club rate, we unfortunately cannot guarantee a free late check-out. We hope this provides some clarity. If you have any further questions, please feel free to contact us at any time using the contact form.

The € 50 rate is valid in our newly opened hotels for a period of three months. It can be booked for any room type, subject to availability, directly on our website If you are logged in and an active B&me member. The rate only applies to the room in which the B&me member is staying and cannot be applied to multiple rooms. Different accounts can of course be created to book multiple rooms. The best way to keep up to date with our new offers is via our website and our newsletter

Unfortunately, the benefits of club membership and the B&me program cannot be combined. If you use the B&me special opening rate, the late check-out or the free breakfast for your next booking, no points will be credited for this. We're sorry that we don't have any better news for you in this regard, but we hope this provides some clarity. If you have any further questions, please feel free to contact us at any time using our contact form.

It may be that the late check-out was not bookable, as all options have already been booked. Our hotel managers always provide a certain contingent that can be booked. Due to different arrivals and departures, it may unfortunately not be possible on the date you have requested.

If the breakfast voucher does not work for you, there may be several reasons for this:

- You must be an active member of B&me, i.e. you must not have unsubscribed from the newsletter
- You must be logged in when booking
- first book breakfast in the booking process
- in the last step, enter the code in the voucher field below
- and particularly error-prone: the voucher can only be redeemed from the following day. This means that if you have received the code today, it will only be valid from tomorrow.
- If you are a Club member, you must not have selected a Club rate, as the offers cannot be combined with each other 

If it still does not work, please contact customer service via the contact form and send us screenshots so that we can help you better.

B&me is our free loyalty program. The benefits are:
- Enjoy a free breakfast once
- Free late check-out on Sundays subject to availability
- 50€ special rate for new hotels, available three months after opening

Why should you still become a B&me Club member?
- You always collect points for every stay, which you can then convert back into vouchers.
- You always save 10% on bookings, no matter when and where

We hope this has clarified things a little. Please note that you can be a member of both, but you have to decide on the benefits for each booking, as they cannot be combined.

Simply go to the B&B website and log in to your B&B CLUB account. Under "My B&B HOTELS CLUB Account" you will see your current accommodation balance. 

Normally it takes 24 hours after your departure until the overnight stays are listed. 

You do not need to actively cancel your membership. One month before your membership expires, you will receive reminder notifications from us that your contract expires. If you do not actively renew and pay, your membership will automatically expire. 

The points are usually credited 48 hours after the overnight stay, but in individual cases it may take longer.  Should it happen that you are still missing points after several days, we will of course add them to your account. Please let us know via our contact form. We look forward to your next stay at one of our B&B HOTELS.

In our B&B HOTELS CLUB program, renewal is very easy: you will be informed by email one month before your membership expires that your membership will expire and you will be able to renew online easily.

You can also renew your membership at one of our B&B HOTELS at reception.

We look forward to your next stay at one of our B&B HOTELS!