Frequently asked questions: Italy

The telephone numbers of our hotels can be found in the hotel amenities and services tab for each individual hotel: choose your hotel and then click on “for more information about this hotel”. 

Get in touch with our Groups service via email by writing to gruppi@hotelbb.com for all bookings involving 10 or more rooms.

Our hotels offer you many advantages, such as an all-you-can-eat breakfast, free, unlimited Wi-Fi and secure parking. Not to mention, our hotels can also save you lots of precious time, since they are always located close to main roads!

If you booked online on hotelbb.com, you will automatically receive a confirmation email sent directly in the email address you used to complete your booking. If you booked by telephone, for confirmation, please contact the hotel where you booked your stay by phone.

A buffet breakfast is available from 7.00 a.m. to 10.00 a.m. every day of the week and you can add it directly to your stay during the online booking process.

For more information regarding foreign hotels, please check the hotel amenities and services tab for specific details.

For example, in hotels in France, breakfast is available from 6.30 a.m. to 10.00 a.m. during the week and from 7.30 a.m. to 10.30 a.m. during the weekend.

Of course, we gladly accept your pets at our hotels and, in Italy, all our hotels are pet friendly.
There is a supplement of €5/night for each animal. 

Even in other countries, both in France and Spain, many of our hotels are pet friendly (again, with a supplement). Look for specific details directly on the information page of your selected hotel.

In order to ensure a pleasant stay for everyone, your pet will not be allowed to enter the breakfast room

Yes, we have a loyalty card that allows you to take advantage of special discounts all year round. You can sign up for our loyalty programme online. Look for the dedicated section on this website.

Check-in time is from 2.00 p.m. for hotels in Italy.

If you have chosen to book a standard rate with a credit card as a guarantee,  from 2.00 p.m. onward, you can access your room at any time of the day. Check the opening hours of the hotel reception in your selected hotel’s amenities and services tab.

In hotels with reception hours from 07.00 a.m. to 11.00 p.m., you can access your room even after 11.00 p.m. thanks to the interactive terminals located at the entrance. To receive your room number and access code, remember to bring the following with you:

- your booking number

- your credit card for check-in (PIN required).

If you have chosen to book without a credit card, your room reservation will only be held until 7.00 p.m. After this time, and if we do not hear from you, the room will be put back on sale.

We offer you two types of rates:

Refundable or Flexible: this rate allows you to make changes to your booking or cancellations up to 7.00 p.m. (hotel local time) on the day of arrival.
Non-refundable. If you make a non-refundable booking, you can take advantage of a special price. By booking this rate, you are required to pay for your stay immediately by credit/debit card and the hotel will not accept changes to your booking or cancellations.

The telephone numbers of our hotels can be found in the hotel amenities and services tab for each individual hotel: choose your hotel and then click on “for more information about this hotel”. 

Get in touch with our Groups service via email by writing to gruppi@hotelbb.com for all bookings involving 10 or more rooms.

Our hotels offer you many advantages, such as an all-you-can-eat breakfast, free, unlimited Wi-Fi and secure parking. Not to mention, our hotels can also save you lots of precious time, since they are always located close to main roads!

Our hotels have a number of parking options for your vehicle. However, these may vary depending on the hotel in question: underground car park, paid parking, free, unattended parking, etc.

All the relevant information is available on the description page for each hotel.

Select the hotel you have chosen on the hotelbb.com website: 

- Using the search bar, you can directly enter the name of your preferred hotel and date of stay. Once you have carried out the search, all you have to do is click on “For more information on this hotel” to access the complete list of amenities and services tab.

If you need more information on parking options, please call your chosen hotel directly during reception opening hours. 

Yes, we have a loyalty card that allows you to take advantage of special discounts all year round. You can sign up for our loyalty programme online. Look for the dedicated section on this website.

Check-in time is from 2.00 p.m. for hotels in Italy.

If you have chosen to book a standard rate with a credit card as a guarantee,  from 2.00 p.m. onward, you can access your room at any time of the day. Check the opening hours of the hotel reception in your selected hotel’s amenities and services tab.

In hotels with reception hours from 07.00 a.m. to 11.00 p.m., you can access your room even after 11.00 p.m. thanks to the interactive terminals located at the entrance. To receive your room number and access code, remember to bring the following with you:

- your booking number

- your credit card for check-in (PIN required).

If you have chosen to book without a credit card, your room reservation will only be held until 7.00 p.m. After this time, and if we do not hear from you, the room will be put back on sale.

We offer you two types of rates:

Refundable or Flexible: this rate allows you to make changes to your booking or cancellations up to 7.00 p.m. (hotel local time) on the day of arrival.
Non-refundable. If you make a non-refundable booking, you can take advantage of a special price. By booking this rate, you are required to pay for your stay immediately by credit/debit card and the hotel will not accept changes to your booking or cancellations.

A buffet breakfast is available from 7.00 a.m. to 10.00 a.m. every day of the week and you can add it directly to your stay during the online booking process.

For more information regarding foreign hotels, please check the hotel amenities and services tab for specific details.

For example, in hotels in France, breakfast is available from 6.30 a.m. to 10.00 a.m. during the week and from 7.30 a.m. to 10.30 a.m. during the weekend.

In general, it is possible to add cribs or cots to your room, but availability may vary from one hotel to the next. Therefore, we would kindly as you to contact the hotel you would like to stay in directly (during reception opening hours). 

Of course, we gladly accept your pets at our hotels and, in Italy, all our hotels are pet friendly.
There is a supplement of €5/night for each animal. 

Even in other countries, both in France and Spain, many of our hotels are pet friendly (again, with a supplement). Look for specific details directly on the information page of your selected hotel.

In order to ensure a pleasant stay for everyone, your pet will not be allowed to enter the breakfast room

For a copy of your invoice, please ask for more information directly from the hotel you stayed in.

If you booked online on hotelbb.com, you will automatically receive a confirmation email sent directly in the email address you used to complete your booking. If you booked by telephone, for confirmation, please contact the hotel where you booked your stay by phone.

It is the new loyalty programme from B&B Hotels: travel around Italy and all over Europe, including hotels in France and Spain (other countries coming soon). You will receive exclusive discounts, earn points for each stay and you can request free night’s stay vouchers to spend wherever you want!

The B&B HOTELS CLUB has broadened its horizons! Now you will always earn 100 points for every night spent in one of the B&B Hotels in Italy, France and Spain. You will always receive the best price guaranteed:

- 10% discount on standard rates.

- 5% discount on promotional rates and

- 10% discount on breakfast.

Plus, there are even more advantages with our new vouchers for a free night’s stay (up to a maximum value of €60): you can now use them wherever you want, whenever you want and directly online. Just connect your CLUB account to the hotelbb.com website, or on the official B&B Hotel app, download a voucher from the “CLUB member’s” area and use it to book a room wherever you choose!

Signing up for the new B&B HOTELS CLUB programme is very easy: you can ask directly at the reception desk in one of our B&B Hotels or sign up from this website by filling in the registration form.

Membership to the new programme costs €39/year. By requesting to sign up at the reception desk in one of our B&B Hotels in Italy, you can take advantage of the exclusive launch offer at the discounted price of just €19/year (this offer is exclusive to B&B Hotels in Italy only)

At the launch of the new programme, all members of the old eClub programme will be automatically switched over to the new programme at no additional cost (unless cancellation of membership was requested). Transition to the new programme is automatic and will also include transfer of your old hotel stay history, points balance and contact information at the time of launch. Do not worry if your card number is not the same as before, this will not affect your membership in any way.

We have also updated the CLUB member’s area! From today, you can directly access your CLUB member’s area on the official hotelbb.com website. Enter your login details (email used to sign up and password) and discover the new B&me CLUB member’s area.

Attention: for security reasons, we advise members who have already signed up for the eClub programme to request a new password using the appropriate function on the home page. For any question relating to accessing your account area, assistance is available by writing to the following email address: customerservice-italia@hotelbb.com

No, the loyalty programme is personal. Only the room booked for the loyalty programme member to stay in can be used to collect points.

Just log in to the “CLUB member’s area” - directly on www.hotel-bb.com and enter the email used and password received during the sign-up process. In this area, you can convert CLUB points into vouchers. Once a voucher has been generated, you can use it immediately for your next booking. To use it online, simply book your room, add breakfast and enter the voucher code before payment.

Once you have accumulated 1,000 CLUB points, you can request a voucher with a maximum value of €60, which can be used to book your stay at one of our B&B Hotels in Italy, France and Spain. The same voucher cannot be used to cover the cost of multiple stays. If the cost of the stay (breakfast included) exceeds the €60 limit, the loyalty programme member will be required to pay the remaining amount. The voucher is non-refundable.

Yes. It is possible to give your voucher as a gift.

Membership to the B&B HOTELS CLUB lasts for 12 months. Once expired, you can renew your loyalty card during the following month. Attention: at the end of the 13th month, if the account has not yet been renewed, the profile will lose all advantages and the points balance will be zeroed.

Compared to the old programme, you will now always earn 100 points for each night’s stay in a B&B Hotel. Whatever the selected rate (standard or promotional) for any room type and at any of our B&B Hotels in Italy, France and Spain, you will always receive 100 points per night.

Once you have completed the sign-up process, simply activate your account by clicking on the appropriate button in the confirmation email and you will be able to access your profile immediately. Your new CLUB card is entirely digital and does not require a physical card.