Frequently asked questions: Austria

Generally a credit card is required, but you can contact the hotel in advance and ask for advance payment.

Yes! Pets do not have to stay outside with us and are welcome under your supervision for a minimal extra charge.

You will receive a confirmation e-mail after the booking is completed. If this is not the case, please contact the respective hotel. The contact details can be found on the corresponding hotel page.

In case of non-refundable rates, payment is made at the time of booking confirmation using the bank card provided. In case of guaranteed rates that are refundable, the bank card data serves as security for the booking. If no special conditions apply, the booking can be paid in cash or by bank card (except American Express or Diners Club) on arrival at the hotel. 

To personalise and complete your stay at B&B Hotels, you can add the following services: Breakfast, business package, pets and parking. You are welcome to contact the hotel for special requests. All additional services are subject to availability and must be confirmed by the hotel of your choice.

B&B Hotels in Germany adapt to your needs and offer companies or groups special rates with special conditions. For further information please send an e-mail to leisuresales_de@hotel.bb.com.

You can access our terms and conditions by clicking on this link: General sales conditions

Children under 14 years of age must be supervised by an adult guest at all times during their stay at the B&B Hotel. Children between the ages of 14 and 17 require the written permission of their parents and the consent of the hotel manager.

If you wish to arrive after 7pm, please contact the hotel in advance and guarantee your booking by providing a credit card. If you guarantee your booking by credit card or bank transfer, your reservation will be honoured even after 7pm. Further information can be found in our terms and conditions.

The B&B Hotels accept cash in euros, vouchers, EC and Maestro cards and the following credit cards: Visa, Mastercard, American Express.

An overview of all B&B Hotels in Austria can be found here.

 

The costs for cancellations and no-shows can be found in our terms and conditions.

The cancellation conditions for trade fair and event periods, as well as early bird rates, can be found in our terms and conditions.

The conditions for rebookings and cancellations can be found in our terms and conditions.

All B&B hotels have accessible rooms

No. Unfortunately we are not allowed to put additional beds in the rooms for insurance and safety reasons.

The family rooms for 4 persons can accommodate up to 1 adult and 3 children, 2 adults and 2 children or 3 adults and 1 child up to and including 17 years.

You can choose between single, double and family rooms (for 3 or 4 persons). Furthermore, barrier-free rooms are also available in every B&B Hotel. All rooms are equipped with adjustable air conditioning, soundproof windows, TV, WIFI, a workstation with seating and a bathroom with shower and toilet.

You can find the contact details of a B&B HOTEL on the respective hotel page. You can find an overview of all B&B HOTELS in Austria here.

You can send us your general inquiries at any time using the contact form. If you have any questions about reservations or specific questions about a hotel, please contact the hotel directly.

There is no check-out needed in our hotels. The departure times of the B&B hotels can be found on the respective hotel pages. Here you will find an overview of all B&B Hotels in Austria.

Most of our hotels offer a comprehensive breakfast buffet. You can see the times on the hotel page. Here you will find an overview of all hotels.

In addition to the B&B breakfast buffet, you can choose from a wide range of beverages and snacks in our vending machines in the hotel lobby.

When checking in at the reception or at the check-in machine, each guest receives a 6-digit access code, which must be entered at the room door.

At our check-in machines you can check in quickly and conveniently with your credit card or reservation number. You have not made a reservation? At our check-in machines you can also easily book a room. All you need is a credit or Maestro/EC card.

In just a few steps, you can be online for free. All you need is a Wi-Fi-enabled laptop and a mobile phone. The detailed instructions can be found in every B&B hotel room. 
Important: Sending emails using Outlook, etc. Unfortunately, programs cannot use port 25 for security reasons.

Your entertainment experience is provided through a variety of channels at no extra cost. Please note that the available programs may vary by hotel. For special requests or information about the channels offered, please contact the respective hotel directly.

In many B&B hotels it is also possible to have breakfast without overnight stay. Please inform the hotel in advance.

The B&B breakfast buffet costs only 12,90 € for adults or 5,90 € for children up to 12 years and you can access as often as you like.

You can book and take advantage of the B&B breakfast buffet at any time on site at the hotel.

Parking is available in almost all B&B hotels. Please see the hotel pages for further details.

We can issue an invoice for your stay when you check in at the hotel.

If you made your booking through our website, you will receive a satisfaction survey after your stay to evaluate your stay. Within 3 days of receipt, your answers will be displayed on our website.

To receive your access data, click on "Forgotten password" and enter the e-mail address you used when you registered. You will receive a new password by e-mail shortly.

Simply log in to your account and make the changes in the "My Account" section.
 

If you have made the bookings online, you will find them under the menu item "My bookings".