Responsible and sustainable company - CSR

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Pursuing the objectives we have listed above, in 2018, B&B Hotels obtained in its first candidacy the Great Place to Work certification, being recognised as the fourth best company to work for in Spain in its category. The Great Place to Work certification highlights the commitment and involvement of B&B Hotels in Human Resources and the great value given to the entire team that is part of the hotel chain.

Through this certification, we are joining the cultural transformation of companies. Our goal? To improve the working environment so that the team feels happy.  

In short, we care for and give great value to the entire team that is part of our hotel chain. We want the fact of coming to work not to be perceived as a burden, but as a special, fun and happy moment.

Now you feel like working, right?

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According to the International Labour Organisation (ILO), there are a number of circumstances that continue to impede equal opportunities in the world of work. At B&B HOTELS we firmly believe in diversity, in the promotion of equal opportunities and in the fight against discrimination.  

In fact, in our meritocratic business model we offer equal opportunities to everyone, giving the possibility to grow up to management positions to the whole team. While for many companies diversity and inclusion is a challenge, at B&B Hotels we have been working on this model for many years; a model that we believe can only enrich and add value at all levels. 

Employees of B&B Hotels can say that we are really proud to belong to an organisation that is diverse, inclusive and committed to society.

If you also share this philosophy, join the B&B team! 

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Happy companies, yes! it's a reality. At B&B Hotels we promote a happy environment for our employees. Our aim is to make more and more people happy in the place where they work, promoting not only the happiness of our employees but also their well-being in the workplace. 

Did you know that a happy employee has all these benefits?

+ 37% increase in sales

+ 31% productivity

+ 19% effectiveness

+ 86% creativity

- 55% staff turnover

- 52% turnover costs

- Reduction of illnesses

At B&B Hotels, we have been carrying out activities to be a happy company for several years and we are committed to the happiness and well-being of our work teams.

And you? What are you doing to be happy?

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At B&B Hotels we are not satisfied. Our employees are characterised by their "hunger" to grow professionally, to excel every day and to constantly achieve new challenges. For this reason and because we always want to improve, we work with the "Rockefeller" method.

Scaling Up is a growth methodology that focuses on the 4 fundamental pillars that make up companies: TEAM, STRATEGY, EXECUTION and EFFECTIVENESS. 

• TEAM: People are the foundation of your company. In this pillar, you establish leadership and have the right people in your team. 
• STRATEGY: Can everyone on your team describe your company's strategy in a simple way? Create an easy strategy so that the whole team is aligned and knows the Strengths and Weaknesses they face.
• EXECUTION: Improve all your execution processes; how to define your priorities; how to have a good meeting rhythm that allows your team to perform well and make better decisions.
• CASH: Put in place innovative ways to generate cash flow internally.

We know that great companies are not born overnight. We are of the philosophy that to succeed you have to have a strategic plan and Rockefeller Habits helps us move beyond the threshold of survival into the big leagues of business development. 

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Our employees are our greatest asset. That is why at B&B Hotels we apply a satisfaction survey to our employees to find out how they feel about working with us. 

At B&B Hotels it is extremely important for us to know the opinions of those who know us from the inside. We strive to keep not only our customers but also our employees satisfied. 

We want everyone who is part of B&B Hotels to feel comfortable with us! In fact, we are rated 66 by our employees, which is considered an excellent result. NPS ratings can range from -100 to 100. If the score is between 0 and 50, the level of loyalty and loyalty is considered to be good. If the score is above +50, it is considered excellent and employees feel very proud of the company they work for. 

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At B&B Hotels we are committed to promoting a safe working environment that respects the dignity, individual freedom and fundamental rights of everyone in our organisation. Therefore, we have implemented a Compliance Programme, assuming a total commitment to business ethics and regulatory compliance. Our tolerance for any regulatory non-compliance and especially corruption, competition, antitrust and abuse of dominant position is zero and we all respect, follow and are committed to the principles of our Code of Conduct.

We have at our disposal the necessary policies and procedures, which let us know how to act when there is a situation of sexual harassment, corruption, immorality with regard to gifts and hospitality, practices that distort or are intended to distort competition in a substantial way, as well as any kind of conflict of interest.

In addition, as part of this compliance programme, we have established a Modern Slavery Policy (MSA) together with a specific Code of Conduct for suppliers and business partners that commits us to comply with the guiding principles of the Organisation for Economic Development (OECD), the Universal Declaration of Human Rights of the International Labour Organisation (ILO) and the 10 principles of the United Nations Global Compact.

We are confident that this commitment on everyone's part makes our workplace that much better!

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Do you know what are some of the actions we do in B&B focused on our employees? We tell you!

• - We have agreements with local universities and business schools to offer internship programmes to students. We believe that everyone needs a first chance in the working world.
• - We select the best talent by looking at people's values as well as their academic background.
• - We promote gender equality, as well as cultural and nationality diversity with equal conditions and rights for all of them.
• - We encourage internal communication telling the achievements of each department, new actions that are implemented and to be carried out, the new appointments of our colleagues, useful information with a press section with all the news about the company, etc... 

At B&B Hotels we form the best team! 

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Because at B&B Hotels we believe in a better world, we have launched a unique initiative in our hotels, becoming the first hotel chain that eliminates plastic from all their rooms. Thanks to this action we are able to save 52,000 kg of plastic every year. Join us!

At B&B Hotels Spain and Portugal we have managed to eliminate 100% of disposable plastics in our rooms. We are changing to make your stay more sustainable! Below, we tell you about all the measures we are taking to be Plastic Free:

1.  We bottle our water in cardboard bottles, made from 70% renewable materials and with vegetable-based caps.
2. Our cups are now made of paper, thus benefiting the cardboard recycling rate of 77% compared to 35% for plastic.
3. Our litter bins will be free of plastic bags, thus avoiding the annual disposal of over 8,000kg of plastic waste which takes 3-5 years to decompose.
4. We now use soap dispensers and eliminate the use of amenities due to their high environmental impact. However, guests who want amenities will be able to buy at the reception desk and this money will then go to Spanish Marine Litter Association. This association aims to reduce the amount of waste that reaches our seas.

Do you want to join us?

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As you know one of our main concerns at B&B Hotels is the environment. If you are going to stay more than one night with us, we give you the option of refusing to clean your room to contribute to the environment, in return you will get a free breakfast. A choice you will be able to make while you check in!

The possibility of dispensing with the daily cleaning of the rooms is the right way to move towards sustainable tourism. Thanks to this action we are succeeding in reducing the consumption of water and electricity and reducing the emission of cleaning products. So, if you want to opt for a less regular service, either because you prefer not to be disturbed or because you care about the environment, just tell us at reception.

We only have one world, take care of it!

*B&B Hotels in Madrid Fuencarral 46, Madrid Fuencarral 52, Madrid Plaza Mayor, Madrid Puerta del Sol and Tarragona do not offer breakfast. Therefore, they cannot offer the Be eco option.

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Urban transport is responsible for 30% of all CO2 emissions. Another of the initiatives we have implemented at B&B Hotels are chargers for electric cars.  Our customers will be able to recharge their vehicles free of charge. You will find two charger units in each of our car parks; one exclusive for Tesla customers, and another for all electric vehicles with a Type 2 connector.

We are convinced that the world must be more sustainable. At B&B Hotels we are committed to the environment, as well as to innovation and technology. In addition, our guests are everything to us and we think about the benefits it can bring them.  We are very proud to be one of the hotel chains in Spain that offers this type of service to its clients.

In short, our goal with the implementation of these initiatives is to fight for a better world and make the guest feel at home, have a unique stay and take the best memory of their stay in our hotels.

We are waiting for you with your electric car!

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The water footprint is an environmental indicator that measures the global volume of fresh water in litres or cubic metres.  Water is one of our most precious commodities and at B&B Hotels we want to encourage responsible water use.  According to our hypothesis, each year we manage to consume 115 million litres less water. Below, we detail all the actions we are carrying out to reduce our water footprint: 

• We know that our customers are as concerned about the environment as we are. With the "Be Eco" initiative, they can help make the world a better place by refusing to clean their rooms every day. In return, we give them a free breakfast or 4€.  
• Our showers have a system that helps to save the flow rate compared to ordinary shower heads, as well as single lever mixers. They have a mechanism that helps to reduce the flow rate. They also have a system that regulates the demand for hot water, saving water and energy.
• In the taps we have water aerators, which have the same function as conventional filters, with the difference that they mix the water with air. In this way, the amount of water used is much less without this being noticeable in its appearance, generating considerable savings.
• As a novelty, we have incorporated design body dryers in B&B Hotel Madrid Puerta del Sol. Every time you use this dryer, avoiding the use of a towel to dry yourself, you save and stop polluting 70 litres of water. In addition, the use of detergents is avoided and therefore 0,55 kilograms less CO2 is emitted. 
• Our toilets have dual flush mechanisms. In these cisterns the push button has two buttons, one for half flush and one for full flush. 

We believe that this is the right way to move towards sustainable tourism! Are you up for it?

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We reinforce our commitment to sustainability with the installation of photothermal solar panels, heat recovery systems and by replacing all conventional light bulbs with LED bulbs. 

Thanks to the installation of photothermal solar panels we have achieved cost savings and reduced CO2 emissions by 200 tonnes per year.

We also use heat recovery units that allow us to use the waste heat from the cooling of the hotel to heat the sanitary water and renew the air in the building efficiently. 

As for LED lights, we have more than 3,000 rooms in our hotels and in each room we have an average of 7 bulbs. This allows us to emit around 400 tonnes of CO2 less per year. A very simple change with a great impact. 

In addition, our hotels are a light bulb recycling point, so anyone, whether or not a guest of our hotels, can come and recycle all the light bulbs that are no longer in use. 

Our objective with the implementation of these initiatives is to produce clean and environmentally friendly energy from sunlight and air. It is the sum of each action that makes the difference in the end and at B&B Hotels we are not lagging behind. 

Let's fight global warming!

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Did you know that to produce an average of 12,000 sheets of paper is needed, the cellulose of a single tree on average and according to research, it takes 15 trees to make a ton of paper? In order to preserve our forests, at B&B Hotels we are Paperless, meaning that in our offices we do not use paper and if we use, we will make the minimum use. Here are some of the actions we have taken:

• Our offices do not have a printer.
• Our invoices are digital and are only printed if the client requests it.
• The "Welcome" with which we welcome our customers is sent digitally.
• We have eliminated the consignment or shift change book used by our receptionists for a digital document.

In addition, the benefits of eliminating paper are innumerable:

• Less need for physical storage space;
• Less production of garbage (environmental awareness);
• Digital documents can be consulted faster;
• Collaboration is easier on documents;
• Less time is wasted searching for documents;

You can also help us to improve our world!

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More and more individuals, companies, associations, institutions, organizations of different types, cities and towns are betting on the conservation of the biodiversity of our Planet, but we still have a lot to do. Since 2019, at B&B Hotels we have joined the "Earth Hour" initiative every year.  Every year, on the night of 30 March, between 20:30h and 21:30h, we symbolically turn off the lights in all our receptions, common rooms and outdoor areas. 

Earth Hour was first celebrated on 31 March 2007 in Sydney, Australia. It is estimated that from 7:30 p.m. to 8:30 a.m. between 2.1 % and 10.2 % was saved. About 2.2 million people participated. The U.S. city of San Francisco was inspired by this idea and led people to participate and observe the beauty of the night sky, without the interference of Lights Out' light.

Moved by the accomplishments, Earth Hour organizers did the same in 2008, between 8:00 and 9:00 pm. 34 countries and 400 cities from around the world participated. Since then, every year the results are better.

Don't hesitate and join the next one!

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Covid-19 came to completely paralyse our lives. A peculiar year that has served to prove to ourselves how strong and resilient we are.

Faced with the challenge, at B&B Hotels we worked with passion, empathy and a lot of creativity. In 2020 we have shown solidarity by giving up some of our personal freedom in order to keep others safe, as well as a constant concern for the people around us, even if we don't know them. During the Covid-19 pandemic, B&B Hotels Spain and Portugal offered authorities all our hotels to accommodate medical staff and to be used as hospitals. All rooms in three of our hotels in Madrid and two in Barcelona were used.

We will always be grateful to the medical staff who fought intensely during those months and who are still fighting today to save lives, to all the companies that collaborated with us and to our B&B team whose generosity made it all possible. 

At B&B Hotels, we will not forget that experience that made us stronger and united us all more than ever.

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We want to empathize with all our customers and reach out to all those who need help. We know how difficult it is to travel for hospitalization purposes. For this reason, we offer special rates at our B&B Hotels that are located near the hospitals. This benefit can be used by the patient and/or family members. 

Find out which hotels offer these special rates:

• B&B Hotel Valencia Ciudad de la Ciencia has a collaboration agreement with Hospital La Fe. It is only necessary to present a certificate, which must be signed and sealed by the hospital's admission department.
• B&B Hotel Girona collaborates with Fundación Oncológica de Girona, as well as with Hospital Santa Caterina and Hospital Universitari de Girona Doctor Josep Trueta. In this case, you can get the special accommodation rate, or if you prefer it, we also offer the option of using the room for a couple of hours, for a very low price. This way the patient's relatives can take a break, shower and/or rest for a moment. 

At B&B Hotels, we also support you in difficult moments. We are with you!

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At B&B Hotels, we have a commitment to society. We believe that together we can contribute to a more united and more humane world.

We support and encourage the personal and professional development of people with physical and mental disabilities by contracting our laundry service with special employment centres, such as Lyma and Hermanas Hospitalarias. Both suppliers have the objective of helping the employee to follow a personal, social and labor itinerary, to be more autonomous, and to integrate socially and professionally in the labor market. 

As significant data to highlight from each one of them; people with disabilities working at Lyma represent 90% of their total workforce, always maintaining a total commitment with the quality and satisfaction of their clients, and in the Fundación Purísima Concepción de las Hermanas Hospitalarias, thanks to the work that has been carried out in this center, the labor integration of 10 users has been promoted. Six are currently working in the Foundation, two of them work in external companies and the other two are now employed with support at two hotels. 

For a united society! Let's support each other.

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Did you know that La Fageda has a special employment centre? At B&B Hotels, we work with suppliers who are sensitive to the integration of people with disabilities into the working world. For this reason, La Fageda is one of our main dairy suppliers. 

Through their special employment centre, they generate various work activities: they have a cow farm, gardening, jam makers, etc. Within all the work they do, they have a dairy factory, in which people with some kind of mental disability and/or severe mental disorders work. La Fageda offers them the opportunity to develop productive work according to their abilities. Their objective? To integrate them into the labor market and society in order to improve their quality of life. In La Fageda they conceive work as a key element in the process of people's rehabilitation. Therefore, they consider that work must meet three conditions: it must be real, useful to society and fairly paid.

By acquiring La Fageda products, we are contributing to the development of meaningful jobs that generate a positive impact on their quality of life. 

At B&B Hotels, we say yes to labor and social integration!

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Have you ever forgotten something in our rooms?  Don't worry, we haven't thrown it in the dustbin! As a standard protocol in our hotels, we always contact our guests so that they can come back to retrieve what they have forgotten. But if we can't find them, we send their forgotten belongings to Caritas so that they can give them to those who need them most. 

This organisation takes in people in vulnerable situations and social exclusion to provide them with support covering their basic needs, as well as with a process of accompaniment aimed at autonomy, responsibility and participation. With these donations, in B&B Hotels, we contribute to cover this basic need. As you can see, we give a new life to your clothes and to those who need it most! 

And it doesn't end there... not only do we collaborate with Caritas, but we also collaborate with other organisations to which we donate all our furniture, blankets, mattresses, etc. every time we buy a new hotel.

Small actions lead to big changes!

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At B&B Hotels, we care about people's well-being. We believe in our society and believe that there is still a human and selfless side to all of us. 

Hoping to inspire more people and more organizations, at B&B Hotels we collaborate with ONG Remar, which offers assistance to marginalized groups, such as abandoned children, single mothers, abused women, drug addicts, homeless people, among many others. REMAR channels human and economic resources to feed, clothe, educate and give them the love and attention they deserve. They give them hope for a better future by financing activities dedicated to their rehabilitation and care. 

To support this cause, we provide them a temporary roof by offering them courtesy accommodation for a few nights at our hotels.

Let's not forget our human side!