account B&B HOTELS Italia Quality Policy
Updated on: November 5, 2024
At B&B HOTELS Italia, our starting point is always our guest. Their expectations are at the heart of everything we do. We take pride in our work and aim for our customers to be fully satisfied with our services.
This is why we feel the need to declare our Quality Policy as a tool to translate our values, commitments, and objectives. These elements take into account the needs of all stakeholders, analyzed within their various contexts and constraints, to define the most appropriate corporate strategies.
Our MISSION
“The fastest growing value-for-money hotel chain in Europe, CSR committed”
To provide the best experience for both leisure and business customers. We offer hospitality in hotels located in major and smaller cities, either in historic centers or key areas near airports and highways. Our offering meets the needs of all types of travelers, focusing increasingly on comfort at affordable prices.
Our VALUES
EMPATHY We care for people
SMART SIMPLICITY We make it simple
INTEGRITY We take responsibility
INCLUSION We celebrate diversity
IMPROVEMENT We grow together
Respect for People and the Environment
B&B HOTELS is a responsible company that cares about the environment, people, and social responsibility. We are committed, and always will be, to promoting continuous progress in sustainable development and respect for the planet and its inhabitants, whether they are employees, guests, partners, or shareholders.
Environment: We strive to create sustainable and environmentally friendly hotels by focusing on energy savings, sustainable partners, alternatives to fossil fuels, water conservation, solar panels, waste reduction, recycling, the gradual introduction of electric car charging stations, soap dispensers, light sensors in hallways, biomass systems, LED bulbs, and a goal of being plastic-free.
Social Responsibility: We are deeply committed to putting people at the center of our actions. Training, work-life balance, community support, and accessibility are our key focuses.
Governance: We constantly work to support diversity and inclusion. Gender equality, GDPR compliance, and certified reviews are integral to our strategy.
Assessing Customer Satisfaction
Our team is dedicated to ensuring maximum satisfaction for our guests and addressing issues with professionalism and effective measures to enhance their experience.
Stakeholders
All types of clients, both internal and external, are considered stakeholders.
We are committed to recognizing the needs of all parties involved to facilitate their contribution to achieving business improvement objectives. Opportunities and needs for continuous improvement are periodically reviewed and brought to management's attention through documents and risk analyses.
Teamwork: Empathy, Simplicity, Integrity, Inclusion, Continuous Improvement
The final result is the outcome of the efforts of our internal expertise, partners, and suppliers.
Continuous improvement is pursued through the shared management of risks and opportunities, appropriately assessed and handled, by implementing suitable actions and tools.
Objectives
Our Quality Policy translates into specific goals and area targets, which are periodically measured and reviewed.
We are constantly committed to increasing brand recognition, retaining existing customers, and attracting new ones by guaranteeing the best rates on hotelbb.com. Our ultimate aim is to offer the best customer experience.
Communication
The Quality Policy is shared internally and with all stakeholders.
Every team member understands their role, function, and contribution to the quality of the final service provided.
The Quality Policy is periodically updated and communicated.
Milan, November 5, 2024
Management
B&B HOTELS ITALIA