B&B HOTELS Germany: Information according to Article 13 ff. of the General Data Protection Regulation (GDPR)

Data Protection Information

Status: February 2025

Preamble

In the course of our business activities, we process personal data of visitors to our websites, users of our app, hotel guests, participants in our loyalty programs, interested parties, service providers and other business partners.

This data protection information is addressed to users, guests and future guests (hereinafter "you") in connection with (i) visiting the website https://www.hotel-bb.com/de (hereinafter "website") and the mobile application B&B HOTELS (hereinafter "app") as well as the channels on social media platforms in German language, (ii) participation in one of the loyalty programs and (iii) a stay in a hotel in Germany.

It serves to inform you in accordance with Regulation No. 2016-679 of the European Parliament and of the Council of 27 April 2026 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter "General Data Protection Regulation" or "GDPR") about how your personal data is processed via our website, app and social media channels and in particular in connection with accommodation in one of our hotels and with our loyalty programs.

The protection of your personal data is a top priority for the companies of the B&B HOTELS Group. Therefore, the companies of the B&B HOTELS Group undertake to process this data in strict compliance with the General Data Protection Regulation and other applicable data protection laws.

1. Definitions

App: refers to the B&B HOTELS mobile application, available in IOS and Android versions.

Controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Website: is the website accessible at the URL address https://www.hotel-bb.com/de.

User: refers to any person who accesses the website and the app, regardless of whether they are a customer, an operator or a normal internet user with or without an account.

Furthermore, we refer to the definitions in Art. 4 GDPR for the terms used:

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, your name, your address and communication data or your e-mail address.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data subject is any identified or identifiable natural person whose personal data is processed by the controller.

1. Controllers

The controller within the meaning of the GDPR is the person who decides on the purposes and means of processing personal data. If several persons jointly decide on the purposes and means of processing, they are jointly responsible for the processing. For some processing operations, the German operating company of the B&B HOTELS Group named below is solely responsible. For others, the operating companies of the B&B HOTELS Group are jointly responsible for the processing and act jointly with other companies.
Solely responsible:

B&B Hotels Germany GmbH, Altkönigstraße 10, 65239 Hochheim am Main (Germany), registered in the commercial register of the Wiesbaden Local Court under number HRB 31371, is solely responsible for the following processing operations:

(1) Processing of reservations that were not made via the online booking system;
(2) Administration of accommodation contracts;
(3) Exercise of data subjects' rights under the GDPR;
(4) Processing of insurance claims;
(5) Administration of registration forms for accommodation;
(6) Installation and operation of a video camera system in the self-operated hotels;
(7) Operation and provision of guest Wi-Fi in the self-operated hotels;
(8) Processing of guest complaints and claims;
(9) Accounting and receivables management in connection with accommodation in the self-operated hotels.

The companies of the B&B HOTELS Group operate the online booking system, which is the central reservation system for all B&B Hotels.

Companies of the B&B HOTELS Group act as joint controllers for the following processing operations:

(1) Operation of the online booking system and processing of reservations made through it;
(2) Implementation of direct marketing measures;
(3) Administration of loyalty programs.

The companies in the list, which you can access here, are jointly responsible for the administration of the paid loyalty program B&B HOTELS Club.

The companies in the list, which you can access here, are jointly responsible for the administration of the free loyalty program B&me.

The companies in the list, which you can access here, are jointly responsible for the other aforementioned processing operations.

The joint controllers have concluded joint responsibility agreements for the aforementioned processing operations, in which their respective obligations are defined. The essential contents of these agreements are available on request at the following address: datenschutz@hotelbb.com.

Information on the processing operations carried out in this context is provided in detail below. The data protection officer of B&B Hotels Germany GmbH can be contacted by e-mail at datenschutz@hotelbb.com or by telephone at +49 (0) 6146 9090-0 or via the aforementioned postal address with the addition "The data protection officer".

2. General criteria for storage duration

Unless a more specific storage period is stated within this data protection information, your personal data will be stored until the purpose for data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other compelling reasons for further storing your personal data (e.g. tax or commercial retention periods); in the latter case, deletion will take place after these reasons cease to apply.

3. General information on the legal basis of data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 (1) lit. a GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 (1) lit. a GDPR. Consent can be revoked at any time. If your data is required for the establishment or performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 (1) lit. b GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation, on the basis of Art. 6 (1) lit. c GDPR. Data processing can also be carried out on the basis of our legitimate interest pursuant to Art. 6 (1) lit. f GDPR. We will inform you about the relevant legal basis in each individual case in the following sections of this data protection information.

4. General information on data transfer to third countries

Some companies of the B&B HOTELS Group are based in a third country outside the European Union and the European Economic Area. For data transfers with these companies of the B&B HOTELS Group, the EU standard contractual clauses have been concluded, which you can obtain on request via the contact details provided, e.g. by e-mail to privacy@hotelbb.com. The United Kingdom and Switzerland have been confirmed to have a level of data protection comparable to that of the EU by adequacy decisions of the EU Commission of 28.06.2021 (United Kingdom) and 26.07.2000 (Switzerland).

Subject to your consent, tools will be used on the website and on the app and external content and media will be integrated, which are offered by companies based in third countries. If these tools are activated, your personal data may be transferred to these third countries and processed there. We point out that in third countries that are not considered safe from a data protection perspective, a level of data protection comparable to that in the EU cannot be guaranteed. In these cases, data is transferred on the basis of additional guarantees pursuant to Art. 44 ff. GDPR. The USA is classified by the EU Commission as a safe third country with a level of data protection comparable to that of the EU under certain conditions. Data transfer to the USA is therefore permitted if the data recipient is certified under the "EU-U.S. Data Privacy Framework" (DPF). Information on transfers to third countries, including the data recipients, can be found in this data protection information and in the information on cookies and other trackers.

5. Information on the processing of personal data

5.1. Visiting the website

When you visit the website, your browser transmits certain system and browser data for technical reasons. This is the following data (so-called server log files), which are processed by the jointly responsible companies for the online booking system:

IP address
Date and time of the server request
Browser, language and version of the browser software
Operating system used
Hostname of the accessing computer
Website from which the request comes ("referrer URL")

This data is not stored together with other personal data of the users.

The temporary storage of the user's IP address by the web server is technically necessary to display the website. For this purpose, the IP address must necessarily remain stored for the duration of the session.

The storage of the above-mentioned data in the log files is carried out to ensure the functionality of the online booking system. This data also serves to guarantee the security of the information technology systems (e.g. for attack detection). An evaluation of the data for marketing purposes does not take place in this context.

The legal basis for the temporary storage of this data and the log files is Art. 6 (1) lit. f GDPR. The legitimate interest is in the technically error-free presentation and optimisation of the website - for this purpose, the server log files must be recorded.

The above-mentioned data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of data collection for the provision of the website, this is the case when the respective session is ended. In the case of data stored in log files, the retention period is up to 3 months. Further storage is possible if this data is required for other purposes (e.g. investigation of attacks, misuse or fraudulent activities). Data whose further storage is required for evidence purposes is excluded from deletion until the respective incident has been finally clarified.

The collection of data for the provision of the website and its storage in log files is mandatory for the operation of our website for technical reasons. You therefore have no possibility to object.

5.2. Contact form on the website

If you send us enquiries via the contact form on the website, we collect the data requested in the contact form (e.g. name, e-mail address) as well as the information on your request. Mandatory fields are marked accordingly. We process your personal data in order to answer your enquiry and to deal with your request. In the event of follow-up questions, we store your data.

If your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures (e.g. quotation), processing is carried out on the basis of Art. 6 (1) lit. b GDPR. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6 (1) lit. f GDPR).

The data will only be used for processing the conversation and for handling your request. The data you enter in the contact form will remain with us until you request us to delete it or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected. Your personal data will be deleted no later than three years after completion of the processing of your request at the end of the calendar year.

5.3. Enquiries by e-mail or telephone

If you contact us via the e-mail addresses provided on the website or by telephone, we store and process your enquiry including all personal data resulting from it (name data, address data, contact data, enquiry) for the purpose of processing your request.

If your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures (e.g. offer), the processing is based on Art. 6 para. 1 lit. b GDPR. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR).

The data is used exclusively to process the conversation and to process your request.

The data transmitted by you via contact requests will remain with us until you request us to delete it or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected. Your personal data will be deleted at the latest three years after the processing of your request has been completed at the end of the calendar year.

5.4. Newsletter

You can subscribe to a newsletter on our website. We only send newsletters with the consent of the recipient. We use a double opt-in procedure for this purpose. After registering for the newsletter, you will receive an email in which you must confirm your registration. We use this procedure to ensure that no one can register with someone else's email address. We log subscriptions to the newsletter in order to be able to prove the registration process in accordance with legal requirements. This includes the date, time and IP address at the time of registration. To register for the newsletter, we collect the name and email address.

We send newsletters for advertising purposes to inform you about offers, promotions and other news about B&B HOTELS.

Consent to receive our newsletter can be revoked at any time without giving reasons with effect for the future, for example via the unsubscribe function in every newsletter. In the event of a revocation, your e-mail address will be blocked to document that you no longer wish to receive newsletters in the future. Data that is no longer required will be deleted immediately. The blocking notice and your email address will be deleted three years after the end of the calendar year in which the blocking notice was set. If you do not confirm your consent to receive our newsletter as part of the double opt-in procedure, we will block your e-mail address and delete it after six months, unless we have to keep it for other reasons and in another context.

5.5. Online booking of hotel stays and check-in

If you book a room via the online booking system on the website or the app, we process the personal data requested via the booking form (e.g. personal master data, contact details, reservation/booking details, conditions, payment and invoice data) in order to carry out the booking and establish an accommodation contract. Your e-mail address will be processed in order to send you reservation/booking confirmations, changes, cancellations and other notifications in connection with the reservation/booking and the accommodation contract. You will also receive an automatically generated invitation to online check-in by email before the planned arrival date. For online check-in, you must register via the link in the email and provide your credit card details (card number, expiry date, verification number) for the purpose of payment.

The companies of the B&B Hotels Group, whose overview is available above, are jointly responsible for data processing via the online booking system on the website and the app. The joint controllers have appointed B&B HOTELS DITIGAL SERVICES, 9 boulevard Romain Polland, 75014 Paris, France, and MOVE ON B&B HOTELS, 271, rue du Général Paulet, 29200 Brest, France, to operate and manage the online reservation system. The contractors operate on the basis of data processing agreements on the instructions of the joint controllers.

For the purpose of establishing and implementing the accommodation contract, the data from the online booking system may be transmitted to the operator of the hotel for which you have booked your stay.

In order to comply with statutory reporting obligations, it may be necessary for some personal data to be transmitted to the registration authority responsible for the hotel in which you are staying after you have checked in to the hotel. You are obliged to provide this data when you check in.

In the case of accommodation for a minor traveling alone, the hotel where the overnight stay takes place will request a declaration from a legal representative stating the name, contact details and a copy of an identity document. Details on data processing can be found in the relevant form.

The legal basis is Art. 6 para. 1 lit. b GDPR, as the processing of the data is necessary for the establishment and execution of an accommodation contract in a B&B Hotel. By reporting guest data to the relevant registration authority, the B&B Hotel fulfills its legal obligation as a hotel business in accordance with Art. 6 para. 1 lit. c in conjunction with. §§ 29, 30 of the Federal Registration Act (BMG).

The data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations. The retention periods under commercial and tax law in connection with the accommodation contract are six years (Section 257 (1) HGB) and ten years (Section 147 (1) AO). The registration forms required under the Federal Registration Act are kept for one year after registration in accordance with the provisions of Section 30 BMG and destroyed within three months of expiry of the retention period.

If you have made a booking with us, we will use your e-mail address to send you advertising for similar goods and services in connection with your booking. You can object to this use at any time by either clicking on the unsubscribe link in the footer of such an advertising email or alternatively by sending us a message via the contact form on our website with the subject “Feedback on your stay” and stating your email address.

The legal basis for this data processing is Art. 6 para. 1 f) GDPR in compliance with the provisions of Section 7 para. 3 UWG. Our legitimate interest lies in promoting customer loyalty.

5.6. User account and participation in the B&me loyalty program

On the website and the app, it is possible to create a personalized user account (“B&me Account”) in order to view bookings and make future reservations more quickly and to take advantage of the B&me loyalty program.

The data requested in the registration form (personal master data, contact details, language and country setting, password, communication settings) are processed for the creation and maintenance of the B&me Account. Details of bookings and hotel stays as well as benefits used from the B&me loyalty program are stored in the B&me account and can be accessed at any time. Registration for the user account and participation in the B&me loyalty program is verified via a double opt-in procedure. You will receive a confirmation email with a link that you must click on to activate your B&me account. Your e-mail address will be stored for this purpose and for further communication in connection with your B&me account.

The legal basis for data processing is Art. 1 lit. b GDPR. The processing of the data is necessary for the registration for the user account as well as the establishment and implementation of participation in the B&me loyalty program.

The companies of the B&B Hotels Group, whose overview is available above, are jointly responsible for data processing in connection with the implementation of the B&me loyalty program. The joint controllers have appointed B&B HOTELS DITIGAL SERVICES, 9 boulevard Romain Polland, 75014 Paris, France, to provide services related to the management of the B&me loyalty program. B&B HOTELS DIGITAL SERVICES processes the personal data on the basis of a data processing agreement on the instructions of the joint controllers.

The personal data will be stored for the duration of the existence of the user account and participation in the B&me loyalty program. You can terminate your B&me account and your participation in the B&me loyalty program at any time via the user account itself. The data will then be deleted at the latest after the commercial retention period of six years in accordance with Section 257 of the German Commercial Code (HGB) has expired.

5.7. B&me Club loyalty program

The B&me account on the website and the app offers the option of registering to participate in the B&me Club loyalty program for a fee.

The data requested in the registration form for the B&me Account (personal master data, contact details, language and country setting, password, communication settings) are processed for the purpose of establishing and implementing participation in the B&me Club loyalty program. Details of bookings and hotel stays as well as benefits claimed from the B&me loyalty program and the B&me Club loyalty program are stored in the B&me account and can be accessed at any time. An identification number is also stored for each member. Participation in the B&me Club loyalty program is confirmed by sending a message to the e-mail address provided during registration. The e-mail address will be used for further communication regarding the B&me Club loyalty program. The legal basis for data processing is Art. 1 lit. b GDPR. The processing of the data is necessary for the registration for the user account as well as the establishment and implementation of participation in the B&me Club loyalty program.

The companies of the B&B Hotels group, whose overview is available above, are jointly responsible for data processing in connection with the implementation of the B&me Club loyalty program. The joint controllers have commissioned B&B HOTELS DITIGAL SERVICES, 9 boulevard Romain Polland, 75014 Paris, France to provide services in connection with the administration of the B&me Club loyalty program. B&B HOTELS DIGITAL SERVICES processes the personal data on the basis of a data processing agreement on the instructions of the joint controllers.

The personal data is stored for the duration of participation in the B&me Club loyalty program. After the end of participation in the B&me Club loyalty program, the data will be deleted at the latest after expiry of the commercial retention period of six years in accordance with § 257 HGB.

5.8. Voucher shop

On the website there is the possibility to purchase vouchers for stays in a B&B Hotel. Information on the processing of personal data in connection with this voucher store can be found directly in the store area under “Privacy Policy”.

5.9. Payment service provider

If you use third-party payment services (e.g. PayPal, Visa, Mastercard, Maestro, American Express), the companies of the B&B HOTELS Group work together with the payment service provider Adyen N.V. (hereinafter “Adyen”), Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands.

Adyen is a full payment service provider that handles payment processing, among other things. The data required for the respective payment method is transmitted to Adyen, unless it is collected directly by the respective payment service (e.g. PayPal) itself.

The bank card number, the expiration date and the cryptogram are processed exclusively by Adyen, which only provides us with a token for the guarantee and payment of the bookings.

The purpose of the transfer is identity verification, the desired payment processing, the performance of any credit check and fraud prevention. Insofar as this is necessary to fulfill contractual obligations, Adyen also passes on personal data to service providers or subcontractors.

The legal basis for the processing is Art. 6 para. 1 lit. b, lit. c, lit. f GDPR. With the transmission for identity verification, we fulfill legal obligations for customer authentication in accordance with Art. 6 para. 1 lit. c GDPR in conjunction with the Payment Services Directive and the Payment Services Supervision Act. Our legitimate interest in data transmission follows from the purposes described above.

The terms and conditions and privacy policy of our partner for electronic payment processing apply. Further information on data protection can be found at https://www.adyen.com/privacy-policy.

5.10. Guest reviews

In order to receive feedback from our guests about their stay, we use a rating service offered by TrustYou GmbH, Schmellerstraße 9, 80337 Munich, www.trustyou.com. If you have agreed to receive the newsletter, you will receive an email from B&B Hotels Germany GmbH after a stay in a B&B hotel in Germany with a link to submit a review of your last stay. If you make use of the option to submit a review, your name, e-mail address and/or telephone number, IP address, your review result and details of the review, other data entered and system data (browser type and version, device used, date and time of submission of the review, referring URL) will be transmitted to TrustYou GmbH and evaluated by TrustYou and B&B Hotels Germany GmbH. The rating result, details of your rating, your first name, the first letter of your surname and the date of the rating may be made publicly available on the website and the app.

Collecting and analyzing reviews helps us to improve our quality.

The legal basis for data processing is your consent to receive the newsletter (Art. 6 para. 1 lit. a GDPR) as well as the legitimate interest of B&B Hotels Germany GmbH in the operation of a rating system and the evaluation of ratings after the voluntary use of the rating system by guests (Art. 6 para. 1 lit. f GDPR).

The submission of a review is voluntary. You can object to the further receipt of invitations to rate hotels by email at any time via the corresponding link in each email.

TrustYou GmbH acts on the basis of an order processing contract on the instructions of B&B Hotels Germany GmbH. You can find more information on how TrustYou handles data in TrustYou's privacy policy at: https://www.trustyou.com/downloads/privacy-policy.pdf.

Reviews are made publicly available on the website and app for a maximum period of 24 months from the date of submission. The data collected in connection with a review will be stored and analyzed for a maximum period of five years from the submission of the review. TrustYou GmbH is authorized to anonymize the data thereafter and to store and use it for analysis purposes for an unlimited period of time and space.

5.11. Organization of competitions

We occasionally organize competitions or other contests in which guests and other interested parties can participate, e.g. in connection with the submission of a guest review. For this purpose, we process the data required for participation, such as names, e-mail addresses and answers to competition and contest questions. In the event of a win, address data may subsequently be requested in order to be able to send a prize.

The processing takes place solely for the purpose of carrying out the prize draw or competition, i.e. to determine and notify winners and to send out prizes.

For competitions and other contests in connection with the submission of a guest review, we use the support of TrustYou GmbH, Schmellerstraße 9, 80337 Munich, which acts on our instructions on the basis of an order processing contract.

If we obtain your consent in the context of a competition or contest, this is the legal basis for data processing (Art. 6 para. 1 lit. a GDPR). Otherwise, Art. 6 para. 1 lit. b GDPR is the legal basis, as the data processing is necessary for participation in the prize draw or competition.

The data will be deleted after the competition or contest has been completed, unless you have given your consent for your data to be processed further or a longer retention period must be taken into account in connection with the redemption or use of a prize.

5.12. Video surveillance in hotels

Video surveillance can be used in individual areas of hotels and their premises, especially parking lots. In this context, images of guests can be recorded and analyzed on an ad hoc basis.

Video surveillance is generally carried out within the legal limits. The legal basis is the legitimate interest in the safety of our guests and hotel property in accordance with Art. 6 para. 1 lit. f GDPR.

Detailed information on the use of video cameras and data processing in this context can be found on site in the hotels.

5.13. Guest WLAN in hotels

In the hotels operated by B&B Hotels Germany GmbH in Germany, access to guest Wi-Fi is provided.

When using the guest WiFi, the following data may be processed, some of which is stored through the use of cookies and some of which you can optionally provide: MAC or IP address of the terminal device used, e-mail address, user name, name, room number, login date.

B&B Hotels Germany GmbH has commissioned m3connect GmbH, Friedlandstraße 18, 52064 Aachen, Germany, to provide and operate the guest Wi-Fi system. m3connect GmbH processes your data on the basis of an order processing contract in accordance with your instructions.

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR, insofar as the data is required for the desired use of the guest WiFi. In the case of the storage of information in cookies, we also base the processing on our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR. The cookies are technically necessary to ensure the functionality of the Wi-Fi system. This is also our legitimate interest.

The data is processed for authentication and to ensure the error-free operation of the guest Wi-Fi.

The data will be deleted after 10 weeks at the latest, unless deletion conflicts with statutory retention obligations. The technically necessary cookies are session cookies that have a maximum functional duration of one day.

Further details can be found in the instructions when registering for the guest WLAN on site.

6. Cookies

Our website uses so-called “cookies” and other tracking tools. Details on this and your setting options are shown in our information on cookies and other trackers.

7. Our presence on social media channels

B&B Hotels Germany GmbH maintains its own channel on several social media platforms. If you visit our profile on one of the social media platforms, the respective provider of the social media platform processes data from you in order to create user profiles and to operate and improve its own services. Furthermore, some social media platform providers provide us with anonymized evaluations of the use of our profile. Some of the data processing takes place regardless of whether you are registered on the social media platform or not. The evaluations usually contain the following information:

Reach measurements regarding profile, posts and other functions, i.e. total number of people who have visited/used the profile, posts and other functions;
aggregated data on age, gender and place of residence (country, region/city) of people who visit the profile;
Usage time for videos and other functions;
Time and location of use;
Devices, operating systems and software used;
Interactions in connection with posts, e.g. click rates, shares, comments.

With regard to the data processing operations for the purposes of the aforementioned evaluations, B&B Hotel Germany GmbH is jointly responsible with the respective providers of the social media platforms within the meaning of the GDPR and has concluded corresponding agreements on joint responsibility.

We have no influence on whether and to what extent the providers collect personal data on their social media platforms. We are also unaware of the scope, purpose and storage period of data collection. It must be assumed that at least the IP address and device-related information is collected and used. It is also possible that the providers use cookies and similar technologies on their platforms with which the usage behavior on the platforms and other services of the providers can be tracked and evaluated.

Some of the providers of the social media platforms are based outside the territory of the European Union (EU) and the European Economic Area (EEA) (so-called “third countries”), in particular in the USA. Some of these third countries do not have a level of data protection equivalent to that of the EU or the recognition of an adequate level of data protection is dependent on further requirements, such as certification in accordance with the EU-U.S. Data Framework Agreement in the case of U.S. companies. In some third countries, for example in the USA, government agencies have far-reaching access rights to data from companies headquartered in these third countries. We cannot rule out the possibility that data may also be transferred to Group companies in the USA or another third country, even if the providers are based in the EU.

Further information on the individual providers of the social media platforms on which we operate a profile:

Facebook and Instagram: The provider for the European region is Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, “Meta”). Further information on data protection can be found at https://facebook.com/policy.php and in relation to Instagram at https://help.instagram.com/519522125107875. Information on the cookies used by Meta when you visit our Facebook page or our Instagram channel can be found at https://www.facebook.com/policies/cookies. For the processing operations where we are joint controllers with Meta, the following joint controllership agreement applies: https://www.facebook.com/legal/controller_addendum. The group headquarters Meta Platforms Inc, Menlo Park, California, USA, is certified under the EU-U.S. Data Privacy Framework.
LinkedIn: The provider for the European region is LinkedIn Ireland Unlimited Company (Wilton Place, Dublin 2, Ireland). Further information on data protection can be found in LinkedIn's privacy policy at https://www.linkedin.com/legal/privacy-policy and in the cookie policy at https://www.linkedin.com/legal/cookie-policy. For the processing operations for which we are jointly responsible with LinkedIn, the following joint responsibility agreement applies: https://legal.linkedin.com/pages-joint-controller-addendum. The corporate headquarters LinkedIn Corporation, Sunnyvale, California, USA, is certified under the EU-U.S. Data Privacy Framework.
YouTube: The provider for the European region is Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Further information on data protection can be found in Google's privacy policy at https://policies.google.com/privacy?hl=de. The corporate headquarters Google LLC, Mountain View, California, USA is certified in accordance with the EU-U.S. Data Privacy Framework.
TikTok: The provider for the European region is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. Further information on data protection can be found in the privacy policy at https://www.tiktok.com/legal/privacy-policy-eea?lang=de.

8. Automated decision-making, profiling

No automated decision-making processes are used to establish and conduct business relationships and no profiling takes place. If these procedures are used in individual cases, we will inform you separately if this is required by law.

9. Obligation to provide data

For the establishment, execution and termination of a business relationship (e.g. booking, accommodation contract, participation in a loyalty program, receipt of a newsletter) it is necessary or in some cases legally required that you provide us with personal data. Without this data, it will generally not be possible to establish a business relationship or it will have to be terminated. This data is regularly marked as mandatory information in forms.

10. Data security

We attach particular importance to the security of personal data.We implement technical and organizational measures that are appropriate to the degree of sensitivity of the personal data in order to ensure the integrity and confidentiality of the data and to protect it from malicious intrusion, loss, alteration or disclosure to unauthorized third parties.These security measures include, for example, the encrypted transmission of data between your browser and our servers. Please note that SSL encryption is only activated for transmissions over the Internet if the key symbol appears in your browser window and the address begins with https://. TLS (Transport Socket Layer) protects the data transfer with an encryption technology against illegal data access by third parties. If this option is not available, you can also decide not to send certain data via the Internet.

11. Your rights

If we process your personal data, you have the following rights:

Right to information (Art.15 GDPR):You have the right to request information about the personal data processed about you.This right also includes a copy of the relevant data.

Right to rectification (Art. 16 GDPR): You have the right to demand immediate rectification of personal data concerning you if it is incorrect. Taking into account the purposes of the processing, you have the right to request the completion of personal data concerning you if it is incomplete.

Right to erasure (Art. 17 GDPR): You have the right to demand that the personal data concerning you be erased without undue delay where one of the grounds specified therein applies.

Right to restriction of processing (Art. 18 GDPR): You have the right to request the restriction of the processing of your personal data if one of the reasons stated therein applies.

Right to data portability (Art. 20 GDPR): You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and, under certain circumstances, you have the right to transmit those data to another controller without hindrance.

Right to object (Art. 21 GDPR): You have the right to object to the processing of your data at any time for reasons arising from your particular situation, provided that the data processing is based on a balancing of interests pursuant to Art. 6 para. 1 lit. f GDPR. This also applies to profiling based on this provision within the meaning of Art. 4 No. 4 GDPR. If you lodge an objection, your personal data will no longer be processed unless there are demonstrably compelling legitimate grounds for the processing which override your interests or the processing serves the establishment, exercise or defense of legal claims.

Withdrawal of consent (Art. 7 para. 3 GDPR): In accordance with Art. 7 para. 3 GDPR, you have the right to withdraw your consent to the processing of personal data at any time with effect for the future without giving reasons.

The restrictions under Sections 34 and 35 of the German Federal Data Protection Act (BDSG) apply to the right to information and the right to erasure.

You can exercise your rights:

at the following e-mail address: datenschutz@hotelbb.com;
or via the postal address: B&B HOTELS Legal Department/Data Protection, Altkönigstraße 10, 65239 Hochheim am Main.

You also have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR in conjunction with Section 19 BDSG) if you believe that your personal data is being processed unlawfully. This can be done, for example, with the supervisory authority responsible for B&B Hotels Germany GmbH: The Hessian Data Protection Officer, Gustav-Stresemann-Ring 1, 65189 Wiesbaden, https://datenschutz.hessen.de.

12. Changes to the data protection information

We reserve the right to amend the privacy policy in order to adapt it to changed legal situations or in the event of changes to the service and data processing. However, this only applies with regard to declarations on data processing. If user consent is required or components of the privacy policy contain provisions of the contractual relationship with the users, the changes will only be made with the consent of the users.

Please inform yourself regularly about the content of the privacy policy.