B&B HOTEL Brussels Centre Louise

Dear Marko, Thank you for taking the time to provide this feedback. We understand that your stay did not live up to your expectations, especially regarding the comfort of our beds. We take pride in our handmade organic mattresses designed to cater to a variety of preferences, and we regret that we missed the mark during your visit. Additionally, the size of our rooms is carefully crafted to balance coziness and functionality, yet we apologize if the space felt too restrictive. We are also sorry to hear that our breakfast did not meet your standards. Our continental buffet is curated with a selection of items to provide a satisfying start to the day, and we're disappointed to learn it fell short for you. Your feedback is invaluable, and we are taking note of your points to enhance our offerings. Lastly, we truly regret that the price did not reflect the value you expected to receive. Our goal is for every guest to feel they've received excellent service and amenities at a fair price, and it's clear we have room for improvement. We appreciate you bringing these matters to our attention. We look forward to welcoming you very soon. Best regards, Djilali, reception

Dear Hjordis, Thank you very much for your kind review. We're thrilled to hear that your stay at B&B Hotel Brussels Centre Louise left such a great impression on you. We are delighted that you appreciated the spacious and immaculate room, the comfort of our queen-size beds, and the convenience of having a spot to unwind and enjoy a drink in our vibrant restaurant area. It's fantastic that our efforts to provide a top-notch experience shone through during your visit. Should you decide to visit us again, and we hope you do, consider joining our B&me membership program for even more benefits on your next stay. You can sign up at https://www.hotel-bb.com/en/b-and-me. It would be a pleasure to welcome you back. Best wishes, Djilali, reception

Chère hôte, Merci d'avoir pris le temps de partager vos impressions avec nous. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous. Nous espérons que vous avez eu l'occasion de profiter de notre cinéma unique lors de votre visite. C'est une expérience qui nous tient à cœur et qui nous différencie. Si vous n'êtes pas encore membre de B&me, nous vous invitons à vous inscrire en ligne sur https://www.hotel-bb.com/fr/b-and-me. Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité. Bien à vous, Zita, Réception

Dear guest, Thank you for taking the time to share your experience and for highlighting our location. We are sorry to hear that your stay did not fully meet your expectations. Please note that we offer different types of rooms with various configurations, and all of them have at least one window. Our team is available 24/7 to assist with any request or concern during your stay. Additionally, we provide a water fountain and a coffee machine with unlimited access to tea and coffee for our guests’ comfort. Regarding our rates, they are always adjusted to match market prices and may vary depending on the period and several other factors. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Please feel free to contact us if you have any questions. Laurence, Reception

Gentile Johnny, Feedback come il suo sono il miglior modo per migliorare sempre di più. Capisco le vostre preoccupazioni riguardo agli aspetti della vostra recente esperienza che non hanno incontrato le vostre aspettative. A volte, le nostre soluzioni abitative possono apparire uniche, poiché cerchiamo di offrire una varietà di opzioni per soddisfare le diverse esigenze dei nostri ospiti. Ci scusiamo se questo ha creato qualche disagio durante il vostro soggiorno. Riguardo al rumore, sappiamo che può essere un fattore importante per il comfort generale. Sebbene ci impegniamo a garantire un ambiente tranquillo, sembra che in questa occasione non siamo riusciti a fornire la serenità sperata. Vi ringraziamo per aver portato questa questione alla nostra attenzione. Nonostante i punti da migliorare, speriamo che abbiate potuto apprezzare la posizione strategica del nostro B&B Hotel Brussels Centre Louise, situato nel vivace quartiere di Ixelles e vicino all'Avenue Louise, dove si possono scoprire negozi alla moda, ristoranti squisiti e attrazioni culturali. Speriamo di poterla ospitare nuovamente e di poterle offrire un soggiorno più piacevole. Cordiali saluti, Djilali, Reception

Dear Guest, Thanks for your review about our hotel. We are delighted that our hotel's atmosphere contributed to your good mood, enhancing the jovial vibes that we strive to offer all our guests. However, we understand your concern regarding the storage options in the rooms. Our design is aimed at maximizing space while maintaining a trendy and colorful ambiance. Nonetheless, we recognize the importance of having a dedicated area for personal belongings, and we appreciate you bringing this to our attention. Regarding the bathroom amenities, we provide essential toiletries with a focus on ecological sustainability, though we note your preference for additional items. We hope you were able to appreciate our prime location in Ixelles, just a stone's throw away from chic shops and cultural attractions. Our garden view rooms offer a serene backdrop, and we encourage guests to explore the city's charms during their stay. If you are not already a B&me member, we invite you to register online at https://www.hotel-bb.com/en/b-and-me. We are hoping to welcome you back in the future. All the best. Djilali, reception

Dear Guest, Thanks for your review about our hotel. We are sorry to hear that the design of the washbasin and the shower did not fully meet your expectations and that you experienced inconvenience while using them. We understand that the comfort of our amenities is crucial, and we regret any inconvenience caused. Additionally, we acknowledge that the desk setup was not comfortable during your stay, and we appreciate you bringing these matters to our attention. While we look into the concerns you've raised, we hope you appreciated the convenient location of our hotel in the vibrant Ixelles neighbourhood, with easy access to public transport and a plethora of cafes, pubs, and shopping opportunities just a stone's throw away. We hope you managed to take advantage of the local attractions and the unique character that Brussels has to offer. If you are not already a B&me member, we invite you to register online at https://www.hotel-bb.com/en/b-and-me. We are hoping to welcome you back in the future. All the best. Djilali, reception

Estimada Amaia, Muchísimas gracias por su reseña acerca de su experiencia en nuestro hotel. Es maravilloso saber que su estancia en el B&B Hotel Brussels Centre Louise fue tan positiva. Estamos encantados de que haya disfrutado de la atención de nuestro personal, nuestro compromiso con el cuidado del medio ambiente, la decoración original, la limpieza, el desayuno delicioso y variado, así como las comodidades adicionales como el café, las infusiones y el agua gratuitos. Nos alegra que la tranquilidad del barrio y su cercanía al centro hayan contribuido a una experiencia inolvidable. Si aún no es miembro de B&me, le invitamos a inscribirse en línea en https://www.hotel-bb.com/en/b-and-me. Le esperamos en su próxima visita a Bruselas. Atentamente, Djilali, reception