B&B HOTEL Madrid Fuenlabrada

4.3 / 5

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959 avaliações

4.3 / 5

959 avaliações

Monsieur, IMANE Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. B&B HOTEL Madrid Fuenlabrada

Dear Mr. Ibrahim, I am Carlos López, the Director of the hotel where the unfortunate incident occurred. I hope you are well and recovered from the stress of that moment. I would like to start by again expressing my regrets about what happened. As you are well aware, we at the hotel have put ourselves at your complete disposal and have given and will continue to give you all the help we can. We had the opportunity to view the recordings with the police and make the corresponding complaint, providing them with a copy of the recordings, and we have also made ourselves available to assist in the investigation of the facts, which we will continue to do in the event of further requests. Likewise, we held a conversation with the agents in order to provide them with all the information that could be relevant for the investigation. Once the facts have been reported, it is up to the police to carry out the investigation of the facts and identify the offenders and, if necessary, refer the proceedings to the Court. As mentioned above, the hotel has already provided all the information that was available in relation to the commission of the facts. On the other hand, the theft was due to force majeure, it was the result of an unforeseeable and unavoidable event, due to facts attributable to a third party and without the fault of the hotel staff. A person broke into the establishment, posing as a client of the hotel. This person seemed to be looking for the best moment to steal any object that a client could leave unattended on a table or chair in the breakfast area and then leave the establishment again. And unfortunately that is what happened in your case. Consequently, there is no liability on the part of the hotel and no financial compensation is due, since the hotel has taken all the necessary and mandatory measures for the safety of persons and property, both technical and organizational. Guests are also aware of the care and vigilance measures to be taken with regard to their personal belongings. Please be assured that we will continue to cooperate as much as possible with you and the police in order to catch the person who committed the theft. Best regards Dirección B&B HOTEL Madrid Fuenlabrada.

Estimado Francisco, Muchas gracias por su puntuación y sus amables palabras acerca de nuestro hotel!.Su confianza y preferencia son el mayor reconocimiento que podamos recibir, y nos motiva a seguir ofreciendo un servicio excepcional cada día Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, B&B HOTEL Madrid Fuenlabrada

Estimada Vanessa, Muchas Gracias por su puntuación y por sus amables palabras acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder verla pronto de vuelta. Atentamente, B&B HOTEL Madrid Fuenlabrada

Estimada Barbara, Gracias por tomarse el tiempo en compartir su comentario y su puntuación con nosotros. Hemos compartido su comentario con nuestro equipo de limpieza para asegurarnos que situaciones como estas no se repitan.Esperamos tener el placer de recibirla nuevamente en nuestro hotel. Atentamente, B&B HOTEL Madrid Fuenlabrada

Estimada Lucia, Muchas Gracias por su puntuación acerca de nuestro hotel! Nos alegra saber que su estancia con nosotros fue tan positiva. Esperamos tenerla pronto de vuelta en el hotel. Atentamente, B&B HOTEL Madrid Fuenlabrada

Dear Janneth , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, B&B HOTEL Madrid Fuenlabrada

Estimado Mario, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, B&B HOTEL Madrid Fuenlabrada