B&B HOTEL Brussels Centre Gare du Midi

Cher Yves, Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis que vous ayez apprécié la propreté de notre hôtel, la qualité de la chambre, de la salle de bain, ainsi que la literie et le confort offerts. Il est formidable que vous ayez trouvé un bon rapport qualité-prix et que les messages encouragent un comportement responsable vous aient donné envie d'agir en conséquence. Néanmoins, nous regrettons que vous ayez ressenti des températures élevées dans les chambres et que vous ayez rencontré des désagréments lors du petit-déjeuner en raison de l'affluence. Nous comprenons que ces éléments puissent affecter le confort de votre séjour et nous tenons à vous présenter nos excuses pour ces désagréments. D'autre part, nous sommes attentifs à l'organisation de notre service petit-déjeuner pour éviter toute pénurie, même en cas de forte affluence. Enfin, nous sommes heureux que vous ayez été satisfait de l'accueil de nos hôteliers et que les mesures de sécurité sanitaire mises en place vous aient apporté une pleine satisfaction. Notre emplacement à proximité de la Gare du Midi facilite l'accès à notre hôtel et nous espérons que vous avez pu apprécier cette commodité. Si vous n'êtes pas encore membre de B&me, nous vous invitons à vous inscrire en ligne à ce lien : https://www.hotel-bb.com/fr/b-and-me. Nous serions enchantés de vous accueillir de nouveau à l'occasion d'un prochain séjour. Cordialement, James, Reception

Dear Nadja, We are grateful for your feedback. We are pleased that you appreciated the warm welcome, our health safety measures, and the overall cleanliness of our hotel. It's wonderful to hear that the room quality and Wi-Fi service met your expectations, contributing to a comfortable stay. However, we are sorry to learn that certain aspects of your stay, particularly regarding the bathroom shower and breakfast experience, did not fully meet your satisfaction. We understand that the details make a significant difference, and while we are proud of our modern facilities, we acknowledge that the absence of a shower door may have been an inconvenience. Additionally, we take note of your comments on the breakfast selection and temperature; your input is invaluable for our continuous improvement efforts. Nonetheless, we are delighted that you found the bedding and comfort to your liking, and that our messages encouraging responsible behavior resonated with you. As for the location, our proximity to the International Station 'Gare du Midi' is indeed a convenience we are proud to offer our guests, making travel around Brussels straightforward. If you are not already a B&me member, we invite you to register online at this link: https://www.hotel-bb.com/en/b-and-me. We look forward to welcoming you back again for an improved experience. With kindest regards, James, Reception

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Estimada Rocío, Le agradecemos que haya compartido su experiencia con nosotros. Es maravilloso saber que su estancia en el B&B Hotel Brussels Centre Gare du Midi ha sido tan positiva. Nos complace enormemente que haya disfrutado de la calidad de nuestro servicio, la limpieza del hotel, y la comodidad de nuestras habitaciones y camas, diseñadas para proporcionar un descanso óptimo con medidas de 160*200 cm o 2x80*200 cm y cortinas opacas disponibles en las habitaciones. Sin embargo, lamentamos que la mampara de la ducha no haya cumplido con sus expectativas. Agradecemos su sugerencia y tomamos nota para considerar futuras mejoras en nuestras instalaciones. La satisfacción de nuestros huéspedes es primordial y sus comentarios son esenciales para nosotros. No obstante, es excelente que haya valorado positivamente la acogida recibida y las medidas de seguridad sanitaria implementadas, certificadas por el grupo SOCOTEC, para garantizar una estancia segura y agradable. Además, nos alegra que haya percibido y apoyado nuestros mensajes para fomentar un comportamiento responsable durante su estancia. Si aún no es miembro de B&me, le invitamos a registrarse en línea en este enlace: https://www.hotel-bb.com/en/b-and-me. Esperamos tener la oportunidad de darle la bienvenida nuevamente. Atentamente, James, Reception

Dear Daniel, We are grateful for your feedback. It's truly rewarding to hear about your exceptional experience at our hotel. We are overjoyed that you found the cleanliness, room amenities, and comfort of your bedding to your satisfaction. Knowing that you perceived great value in your stay with us is immensely gratifying. Additionally, it warms our hearts that the welcoming atmosphere and our health safety measures met your approval. We understand the importance of a reliable internet connection and appreciate your input on our Wi-Fi service. If you are not already a B&me member, we invite you to register online at this link: https://www.hotel-bb.com/en/b-and-me. We eagerly anticipate the opportunity to host you once more. Best wishes, James, Reception

Dear Richard, We are grateful for your feedback. We are thrilled that your stay with us was so enjoyable and that you felt warmly welcomed by our hoteliers. We are pleased that you found our health safety measures, cleanliness standards, room amenities, and high-speed Wi-Fi service to be up to your satisfaction. It brings us great joy that the comfort of our bedding contributed to a restful experience. However, we apologize for any inconvenience experienced with the bathroom drainage. We value your comfort and aim to provide impeccable facilities, so we regret that this aspect did not meet your expectations. Nonetheless, we are delighted to hear your positive remarks on the overall quality and value of your stay, which reflects our commitment to econochic© and smart sleep© philosophies. Finally, we appreciate your acknowledgement of our efforts towards responsible behavior and sustainability. While you did not have the opportunity to enjoy our breakfast offerings, we hope to welcome you back in the future to experience our wide buffet selection. If you are not already a B&me member, we invite you to register online at this link: https://www.hotel-bb.com/en/b-and-me. We look forward to the pleasure of hosting you again. Best regards, James, Reception

Dear Vincent, Thank you for taking the time to share your valuable feedback with us. We are delighted that you appreciated the cleanliness of our hotel and the quality of your room. It is gratifying to know that our efforts to provide a clean and comfortable environment have been recognized. Our team works diligently to ensure our guests enjoy their stay. However, we note your remarks concerning the breakfast quality. While we strive to offer a wide variety of breakfast options to satisfy different tastes, we regret to hear that it did not meet your expectations. We appreciate your input and will consider it as we continuously seek to improve our breakfast experience. Nonetheless, we are pleased that you found our messages encouraging responsible behavior influential and that our high-speed Wi-Fi service enhanced your stay. Our location, adjacent to the International Station – Brussels Gare du Midi, offers convenience for travelers like yourself, and we are happy to provide such amenities that contribute to a more enjoyable and responsible stay. If you are not already a B&me member, we invite you to register online at this link: https://www.hotel-bb.com/en/b-and-me. We look forward to the opportunity to welcome you back and provide an experience that exceeds your last stay. With kindest regards, James, Reception

Dear Rebekah, We are grateful for your feedback. We are thrilled that your stay with us was so enjoyable and that our services met your expectations. We are delighted that you appreciated the warm welcome, our commitment to health safety measures, the cleanliness of our hotel, the comfort of our rooms, and found value in your overall experience. Your satisfaction with the bathroom quality and the comfort of our bedding is especially pleasing to hear, as we strive to provide a restful environment for our guests. Additionally, it is wonderful to know that our messages encouraging responsible behavior resonated with you. If you are not already a B&me member, we invite you to register online at this link: https://www.hotel-bb.com/en/b-and-me. We hope to welcome you back in the near future. Kind regards, James, Reception