B&B HOTEL Maribor

4.5 / 5

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967 avis clients

4.5 / 5

967 avis clients

Dear guest Thank you for taking the time to leave a review. It saddens us to see that, even though you gave us good ratings in all areas, the overall score of 8 impacts our overall rating. While we are glad to hear that you enjoyed your stay, we would greatly appreciate understanding what might have contributed to your overall score. Unfortunately, without additional comments, it is difficult for us to identify where we could improve to serve you better in the future. Your feedback is valuable to us, and we are committed to ensuring an even better experience for our guests. Thank you once again, and we wish you all the best in your future travels. Kind regards, Tilen ( Hotel Manager )

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We were surprised to see your negative rating, especially as cleanliness and bedding are aspects of our service that are often praised by 99% of our guests. In fact, many guests have gone so far as to inquire about the mattresses and pillows we use, even checking the labels, as they wish to purchase the same for their homes. If there were any concerns with your room or bedding during your stay, we would have greatly appreciated it if you had brought them to our attention at reception. Our team is always here to assist, and we are more than willing to address any issues immediately to ensure your comfort and satisfaction. We genuinely value feedback and strive to maintain the highest standards in every aspect of our service. We hope that in the future, you will feel comfortable communicating with us directly so we can resolve any concerns before they lead to dissatisfaction. Thank you once again, and we wish you all the best in your travels ahead. Kind regards, Tilen ( Hotel Manager )

Dear [Guest's Name], Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not fully meet your expectations. However, we would like to address a few points raised in your review. When it comes to the room and its amenities, all details regarding our room setup and features are clearly displayed on our website and booking platforms. It is important to review these details before making a reservation to ensure the room aligns with your preferences. Ultimately, the decision to book was yours, and all information was transparently provided. Regarding the breakfast, we pride ourselves on offering excellent value for the price of €5 per person/per day. As clearly described on our website, we provide a continental breakfast with a variety of fresh and high-quality items, including: 5 types of fresh baked bread and 5 types of Danish pastries 3 types of marmalades, Nutella, cream cheese, and butter 3 types of salami, 2 types of cheese, sausages, and scrambled eggs 3 types of yogurts, 3 types of muesli, unlimited coffee, and various juices This selection reflects exceptional value, and it is unfortunate if you felt differently. Lastly, while we understand that your expectations may lean towards a more high-end experience, it is important to consider that we are a 3-star hotel in the city center, offering great value for money in our category. We recommend aligning expectations with the type of accommodation selected when planning future stays. We appreciate your feedback, as it helps us refine our services, and we wish you all the best in your travels ahead. Kind regards, Tilen ( Hotel Manager )

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tilen ( Hotel Manager )