B&B HOTEL Maribor

4.5 / 5

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845 avis clients

4.5 / 5

845 avis clients

Dear Guest, Thank you for your feedback. I’d like to address the concerns you raised regarding the in-room fridge and pricing. If you had reviewed our amenities before making your booking, you would have seen that, as is the standard across all 800 hotels in our group, our in-room fridges do not come stocked with drinks. Instead, they are provided for the convenience of our guests to store their own beverages or items requiring cold storage. Regarding the pricing, please note that hotel rates are not based on the duration of your stay within the booked period but on the reservation of the room itself. Whether the room is occupied for a few hours or a full day, the price remains the same because the room is held exclusively for you, with all associated costs incurred. This is a standard practice across hotels worldwide. Additionally, the price and terms were clearly stated during the booking process, allowing you the opportunity to decide if they suited your preferences before proceeding. We appreciate your understanding and hope this clarifies the situation. Please feel free to reach out if you have any further questions or concerns. Kind regards, Tilen ( Hotel Manager )

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tilen ( Hotel Manager )

Dear Mr. C. Thank you for taking the time to share your feedback. While we strive to provide excellent service and ensure a pleasant stay for all our guests, we do not tolerate unfriendly or aggressive behavior toward our employees. Our team has done their best to accommodate your requests and resolve any concerns during your stay. You booked a non-refundable reservation, and while we understand changes can happen, our policies are clear, and we must apply them consistently to ensure fairness to all our guests. Despite this, we attempted to assist you as much as possible, even offering an alternative room, which you declined. Regarding breakfast, it was not included in your reservation. Insisting otherwise and expecting to dine without payment is unfair to other guests who have paid for this service. For the invoice, we recommend reaching out to the agency where you made your booking, as they are the only entity authorized to issue a receipt for your reservation. As for the room temperature, it was heated to 25 degrees Celsius, which is above standard comfort levels. We are unsure why it felt cold to you, but we regret that the measures taken did not meet your expectations. We appreciate your feedback and hope for more constructive communication in the future, as we believe issues can be resolved amicably when approached respectfully. Best regards, Tilen ( Hotel Manager )

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tilen ( Hotel Manager )