B&B HOTEL Mons Centre 3 étoiles

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will investigate with our cleaning team and make sure that room check are appropriate. Sincerely,

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous prenons bien en compte vos suggestion pour le matelas et la chaleur, nous aurons très bientôt des rénovations qui nous permettrons d'améliorer le confort de votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Dear Guest, Thanks for your review about our hotel. We have taken note of your observation regarding the temperature in the rooms and understand that the lack of air conditioning can be a concern during certain times of the year. To ensure our guests' comfort, we have air-conditioning in some of our superior rooms and also provide extra fans upon request. Nonetheless, we regret to hear that the breakfast experience did not completely meet your expectations, especially during busy times. We hope you were able to appreciate our fitness facilities and the spaciousness of our rooms, which are part of our commitment to providing a comfortable stay. Our central location also allows for easy access to the many attractions and dining options that Mons has to offer. If you are not already a member, we invite you to register online for our B&B HOTELS CLUB at https://www.hotel-bb.com/en/b-and-me to enjoy added benefits and discounts on your future stays. We are hoping to welcome you back in the future. All the best. Team of B&B HOTEL Mons Centre Lauredane

Dear Max, Thank you for taking the time to review your stay. We are disheartened to hear that certain aspects of your stay did not live up to your expectations. We understand that a comfortable shower experience is essential, and we regret the inconsistency you experienced with the water temperature. Furthermore, we acknowledge the importance of prompt and efficient service, especially in the breakfast area, and are sorry for any inconvenience caused by the shortfall. We take your comments regarding the need for attentive staffing and bathroom facilities seriously. While we currently offer manually controlled mixers, we understand that automatic temperature control can enhance guest comfort, and we appreciate your suggestion. Rest assured, we are committed to ensuring our guests have a pleasant experience at our hotel. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Team of B&B HOTEL Mons Centre Lauredane

Gentile ospite, Grazie per aver espresso la vostra opinione sul nostro hotel. Ci dispiace apprendere che la colazione non sia stata all'altezza delle sue aspettative a causa dell'affluenza e della mancanza di alcuni prodotti. Ci impegniamo costantemente per garantire che la nostra offerta colazione sia varia e abbondante, anche nei momenti di maggiore affluenza. Speriamo che abbia avuto modo di apprezzare la posizione privilegiata del nostro hotel nel cuore di Mons, a pochi passi dalle principali attrazioni locali. Se non è ancora iscritta al nostro programma di fedeltà B&me, la invitiamo a registrarsi online all'indirizzo https://www.hotel-bb.com/en/b-and-me. Speriamo di avere presto il piacere di accoglierla di nuovo. Cordiali Saluti, Team of B&B HOTEL Mons Centre Lauredane

Monsieur Vandamne , Nous vous remercions d'avoir pris la peine de rédiger ce commentaire. Nous avons pris note de vos remarques concernant votre séjour et sommes navrés des désagréments rencontrés. Nous comprenons que la situation de l'espace petit-déjeuner n'ait pas été à la hauteur de vos attentes. Concernant le prix de votre réservation, nous sommes désolés pour la confusion et l'écart de tarification que vous avez rencontré. Nous apprécions que vous ayez pris le temps de nous informer sur les aspects à améliorer au niveau de la réception et des calculs du prix. Votre avis est essentiel pour nous et nous permet de progresser. Cordialement, Team of B&B HOTEL Mons Centre Lauredane

Dear Vlada, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found the location of our B&B HOTEL Mons Centre to be very good, situated conveniently close to the historical city centre. We understand that the request for immediate payment at check-in came as a surprise. Normally, this practice is to ensure that all our guests' transactions are secure and efficient, but we apologize if this made your experience less than perfect. We also regret to hear that the breakfast did not meet your expectations. We always aim to provide a variety of options and will take your feedback into consideration. Regarding the bed comfort, we understand preferences vary, and we are sorry that our mattress did not suit your liking. We are continuously working on updating the hotel's appearance to enhance our guests' experience. We acknowledge your thoughts on the price-quality ratio and appreciate your candid feedback. We hope you managed to take advantage of our spacious rooms, fitness facilities, and the amazing location that offers easy access to Mons' charming cafes and historical sites. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Team of B&B HOTEL Mons Centre