B&B HOTEL Brussels Centre Louise

Gentile Claudia, Grazie per la sua ottima recensione. Siamo entusiasti che il tuo soggiorno al B&B Hotel Brussels Centre Louise sia stato così positivo. Siamo lieti che tu abbia apprezzato la tranquillità della posizione, l'ampiezza e il comfort della tua stanza, il bagno moderno e attrezzato, insieme alla nostra colazione varia e di qualità. È meraviglioso sapere che il nostro staff è stato attento e prodigo di consigli, e che hai trovato utili i servizi aggiuntivi come il deposito bagagli custodito e la disponibilità di acqua e caffè a ogni piano. Se non sei ancora iscritta al nostro programma di fidelizzazione B&me, ti invitiamo a registrarti online all'indirizzo https://www.hotel-bb.com/en/b-and-me. Con la speranza di averla ancora come nostra gradita ospite al B&B Hotel Brussels Centre Louise, le porgiamo i più cordiali saluti. Zita, Réception

Dear Guest, Thanks for your review about our hotel. We are thrilled that you were impressed with the quality of our breakfast, our efforts to promote responsible behavior, and the reliability of our complimentary high-speed Wi-Fi connection. However, we regret to hear about the issues you encountered with the placement of the mirror, the malfunctioning electrical plug, and the light not working properly. Furthermore, we understand your concerns about the peeling paint, the lack of space to work with your computer, and the humidity in the ceiling, as well as the complications with the shower. Your comfort is our priority, and we genuinely apologize for any inconvenience these issues may have caused during your stay. Nonetheless, we hope you found our diverse breakfast options and the eco-friendly initiatives we've implemented throughout the hotel to be positive aspects of your visit. The location of our hotel in the vibrant Ixelles neighbourhood, near the chic Avenue Louise, is also something many of our guests appreciate due to its proximity to a variety of attractions. If you are not already a B&me member, we invite you to register online at https://www.hotel-bb.com/en/b-and-me. We are hoping to welcome you back in the future. All the best. Djilali, reception

Dear Guest, Thanks for your review about our hotel. We're thrilled to hear about the aspects of your stay that pleased you. We regret to hear about the unusual odor you encountered in the bathroom upon arrival. Our team is dedicated to providing clean and welcoming accommodations, so we apologize for any discomfort this may have caused. Additionally, we understand that mattress preferences can vary greatly, and we're sorry to hear that our organic handmade super king natural mattresses did not meet your firmness expectations. We hope you were able to appreciate our central location in the vibrant Ixelles area, close to the chic shops of Avenue Louise and cultural landmarks, providing a perfect backdrop for your business trip. If you are not already a B&me member, we invite you to register online at https://www.hotel-bb.com/en/b-and-me. We are hoping to welcome you back in the future. All the best. Zita, Réception

Dear Marko, Thank you for taking the time to provide this feedback. We understand that your stay did not live up to your expectations, especially regarding the comfort of our beds. We take pride in our handmade organic mattresses designed to cater to a variety of preferences, and we regret that we missed the mark during your visit. Additionally, the size of our rooms is carefully crafted to balance coziness and functionality, yet we apologize if the space felt too restrictive. We are also sorry to hear that our breakfast did not meet your standards. Our continental buffet is curated with a selection of items to provide a satisfying start to the day, and we're disappointed to learn it fell short for you. Your feedback is invaluable, and we are taking note of your points to enhance our offerings. Lastly, we truly regret that the price did not reflect the value you expected to receive. Our goal is for every guest to feel they've received excellent service and amenities at a fair price, and it's clear we have room for improvement. We appreciate you bringing these matters to our attention. We look forward to welcoming you very soon. Best regards, Djilali, reception

Dear Hjordis, Thank you very much for your kind review. We're thrilled to hear that your stay at B&B Hotel Brussels Centre Louise left such a great impression on you. We are delighted that you appreciated the spacious and immaculate room, the comfort of our queen-size beds, and the convenience of having a spot to unwind and enjoy a drink in our vibrant restaurant area. It's fantastic that our efforts to provide a top-notch experience shone through during your visit. Should you decide to visit us again, and we hope you do, consider joining our B&me membership program for even more benefits on your next stay. You can sign up at https://www.hotel-bb.com/en/b-and-me. It would be a pleasure to welcome you back. Best wishes, Djilali, reception

Chère hôte, Merci d'avoir pris le temps de partager vos impressions avec nous. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous. Nous espérons que vous avez eu l'occasion de profiter de notre cinéma unique lors de votre visite. C'est une expérience qui nous tient à cœur et qui nous différencie. Si vous n'êtes pas encore membre de B&me, nous vous invitons à vous inscrire en ligne sur https://www.hotel-bb.com/fr/b-and-me. Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité. Bien à vous, Zita, Réception

Dear guest, Thank you for taking the time to share your experience and for highlighting our location. We are sorry to hear that your stay did not fully meet your expectations. Please note that we offer different types of rooms with various configurations, and all of them have at least one window. Our team is available 24/7 to assist with any request or concern during your stay. Additionally, we provide a water fountain and a coffee machine with unlimited access to tea and coffee for our guests’ comfort. Regarding our rates, they are always adjusted to match market prices and may vary depending on the period and several other factors. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Please feel free to contact us if you have any questions. Laurence, Reception

Gentile Johnny, Feedback come il suo sono il miglior modo per migliorare sempre di più. Capisco le vostre preoccupazioni riguardo agli aspetti della vostra recente esperienza che non hanno incontrato le vostre aspettative. A volte, le nostre soluzioni abitative possono apparire uniche, poiché cerchiamo di offrire una varietà di opzioni per soddisfare le diverse esigenze dei nostri ospiti. Ci scusiamo se questo ha creato qualche disagio durante il vostro soggiorno. Riguardo al rumore, sappiamo che può essere un fattore importante per il comfort generale. Sebbene ci impegniamo a garantire un ambiente tranquillo, sembra che in questa occasione non siamo riusciti a fornire la serenità sperata. Vi ringraziamo per aver portato questa questione alla nostra attenzione. Nonostante i punti da migliorare, speriamo che abbiate potuto apprezzare la posizione strategica del nostro B&B Hotel Brussels Centre Louise, situato nel vivace quartiere di Ixelles e vicino all'Avenue Louise, dove si possono scoprire negozi alla moda, ristoranti squisiti e attrazioni culturali. Speriamo di poterla ospitare nuovamente e di poterle offrire un soggiorno più piacevole. Cordiali saluti, Djilali, Reception